topic Re: Arlo Go charge status in Arlo Ultra 2

Arlo battery icon changed color from fully charged black icon to fully charged red icon?

ska967 — Wed, 21 Jul 2021 14:17:20 GMT

Arlo battery icon has changed color from fully charged black icon to fully charged red icon. What does this mean?

Re: red fully charged icon (no exclamation point)

jguerdat — Wed, 21 Jul 2021 13:38:51 GMT

Do you see any messages in the camera settings about the battery? Have you tried force closing the app and flushing the app's cache?

Re: red fully charged icon (no exclamation point)

visigirl — Fri, 20 Aug 2021 01:25:52 GMT

How do you empty cache? My battery icon is red at 100%. No messages just red

Re: red fully charged icon (no exclamation point)

StephenB — Fri, 20 Aug 2021 11:42:55 GMT

@visigirl wrote:

How do you empty cache?

The precise method depends on what browser, android app, or ios app you mean.

With the app, it's in the phone settings - google it for your phone, and you'll find the solution. Similarly, with the browser, it's a browser setting.

Re: Arlo battery icon changed color from fully charged black icon to fully charged red icon?

Dtrader1972 — Sat, 04 Sep 2021 00:04:35 GMT

Same issue for me lately, Arlo Pro 3, all are attached to solar panels. 2 of 3 cameras do this now, one is green, all say 100% charged when viewing battery in device settings.

Re: Arlo battery icon changed color from fully charged black icon to fully charged red icon?

Dtrader1972 — Sat, 04 Sep 2021 00:26:29 GMT

Clearing the cache and forced stop did absolutely nothing at all for the app for me, Moto z4, Android latest version

Re: Arlo battery icon changed color from fully charged black icon to fully charged red icon?

StephenB — Sat, 04 Sep 2021 11:25:04 GMT

The change in the status icon is intentional, and not a problem. It means that the camera is connected to a charger (or panel), but is not charging at the moment.

Re: Arlo battery icon changed color from fully charged black icon to fully charged red icon?

TaurusPete — Sat, 04 Sep 2021 14:40:32 GMT

There seems to be more to this. My device is also connected to a solar panel. The icon was never red before and now is red also when the sun shines. And the battery % is stuck at 100%, even when the battery is clearly below 100%.

Restarted device but didn't help. Any advice.

Re: Arlo battery icon changed color from fully charged black icon to fully charged red icon?

StephenB — Sat, 04 Sep 2021 14:49:31 GMT

@TaurusPete wrote:
My device is also connected to a solar panel. The icon was never red before and now is red also when the sun shines.

Any advice.

Stop trying to fix it. If there are bugs in the new status, you'll need to wait for Arlo to fix them. Restarting, reinstalling, etc won't make any difference.

The battery isn't always charging when power is available, the details depend on the charging circuitry. Charging too aggressively can shorten the battery life.

Re: Arlo battery icon changed color from fully charged black icon to fully charged red icon?

LandJS — Sun, 05 Sep 2021 05:09:11 GMT

When this happened in the past I believe it was JamesC had people remove the batteries and re seat them. Most said it fixed the problem

Re: Arlo battery icon changed color from fully charged black icon to fully charged red icon?

TaurusPete — Sun, 05 Sep 2021 07:22:27 GMT

Thanks for the hint, LandJS. I'm 1600 km away from my camera, but I will try it next time I'm there.

Re: Arlo battery icon changed color from fully charged black icon to fully charged red icon?

StephenB — Sun, 05 Sep 2021 11:27:22 GMT

@LandJS wrote:

When this happened in the past I believe it was JamesC had people remove the batteries and re seat them. Most the said it fixed the problem

The red icon is a new feature in the UI, so it is not something that happened in the past. The color is confusing people, since red is often associated with a problem. It simply means that the camera isn't charging at the moment, even if it is connected to a charger or a panel Reasons include

battery already full
battery not charging because temp is too cold
panel isn't getting sun.

There could be bugs related to the feature, but the change is intentional on Arlo's part. Removing/replacing batteries might change the charging status, but will not eliminate the red icon.

FWIW, I think this should have been communicated before the change, and I think using red for this status was an unfortunate choice.

Re: Arlo battery icon changed color from fully charged black icon to fully charged red icon?

LandJS — Sun, 05 Sep 2021 15:55:30 GMT

This may be an updated feature I don't know about but there was indeed a past issue with it turning red perhaps just not the currant issue. Follow past posts, they are documented.

Re: Arlo battery icon changed color from fully charged black icon to fully charged red icon?

StephenB — Sun, 05 Sep 2021 23:27:27 GMT

@LandJS wrote:

This may be an updated feature I don't know about

@JamesC has talked about the UI change in quite a few posts over the past couple of days.

Re: Arlo battery icon changed color from fully charged black icon to fully charged red icon?

LandJS — Mon, 06 Sep 2021 17:15:06 GMT

It's possible there is a new feature AND that there is a bug, certainly wouldn't be new. I can tell you however this feature has not made it to mine. Most of mine are plugged in and fully charged, a couple I charge but have yet to see the icon turn red other than in the past and was cured by pulling the batteries and reseating them.

Re: Arlo battery icon changed color from fully charged black icon to fully charged red icon?

StephenB — Mon, 06 Sep 2021 18:16:58 GMT

@LandJS wrote:

It's possible there is a new feature AND that there is a bug

Totally possible, I agree.

JamesC was quite clear in several posts about the change to the status icon. I'm not seeing it on my own system either. But my ultra (connected to a solar panel) isn't at 100%, and my other cameras aren't on AC power. So I shouldn't be seeing it.

Re: Arlo battery icon changed color from fully charged black icon to fully charged red icon?

LandJS — Mon, 06 Sep 2021 23:33:32 GMT

I haven't seen any currant posts from James on this, my only point to you is that it did happen in the past, don't believe it - research it. Also unlike you as I said mine are hooked to power, are at 100% and have never shown red in recent history. I believe I know more about my cams both past and present than you do. I was only trying to help the poster by stating a similar issue from the past and what cured it but you want to tell people to quit trying to fix it and it will eventually go away. whatever

Re: Arlo battery icon changed color from fully charged black icon to fully charged red icon?

chudak — Mon, 06 Sep 2021 23:34:15 GMT

I observed the same red battery sign on fully charged battery off solar panel.

Seems like a but to me, will wait for s/w update

Re: Arlo battery icon changed color from fully charged black icon to fully charged red icon?

StephenB — Tue, 07 Sep 2021 00:23:16 GMT

@LandJS wrote:

I haven't seen any current posts from James on this

FWIW, here are some.

Re: Arlo battery icon changed color from fully charged black icon to fully charged red icon?

LandJS — Tue, 07 Sep 2021 04:59:50 GMT

SKA967 in the original post I don't see even mention a system strictly on solar though some others later mentioned some of theirs did nor did you say this applies only to the solar connected cams. Every comment you show from James also only comments on solar. Perhaps this only applies to solar in which case I wouldn't know but doesn't change a red issue existed in the past and I replied where it didn't appear limited to solar. It's all yours