Cannot move camera into subscription

parkerlisa — Fri, 12 Nov 2021 21:57:26 GMT

I have had a SUBSCRIPTION for 3 cameras for over a year. I accidentially removed a device. I was able to add it back in but it was added with a trial subscription. I cannot get it back into my paid subscription. The subscription says 2 of 3 cameras participating, but cannot figure out how to add the camera back into my subscription. HELP.......THe menu pops up for the subscription and it says drag cameras into the area but the camera does not show up.....because it is linked to the trial. Just trying to get back to all 3 on the same subscription.

Re: Cannot move camera into subscription

dcfox1 — Fri, 12 Nov 2021 22:18:19 GMT

You can cancel the trial and move it to the paid subscription or wait until close to it's expiration and cancel it since it gives the same benefits. Not sure why it put you back in the trial unless the cam was already in it.

topic Re: Cannot move camera into subscription in Arlo Ultra 2

Cannot move camera into subscription

Re: Cannot move camera into subscription