topic Re: Ultra 2 Cameras not recording in Arlo Ultra 2

Ultra 2 Cameras not recording to local SD card

Staindbyred — Thu, 21 Oct 2021 15:39:46 GMT

I had tried everything I know to do and I can’t seem to get my ultra 2 cameras to record to my local SD card. The smart hub is reading it as good and my rules are set to record. I can see the notifications and the live view (lots of lag) but it will not record. It says there’s something in my library but nothing is there. Please help!!!

Mine is vmb5000r5

Re: Ultra 2 Cameras not recording

StephenB — Thu, 21 Oct 2021 10:43:55 GMT

Have you enabled direct access to local storage? https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

Are you trying this when your phone/tablet is connected to your home wifi?

Re: Ultra 2 Cameras not recording

pwaggs — Thu, 21 Oct 2021 15:58:04 GMT

Definitely check out the KP article recommended by @StephenB . If that does not work, the first Smart Hub that I received had a broken SD drive. As soon as the Smart Hub was replaced, the unit started recording after it formatted the SD card.

Re: Ultra 2 Cameras not recording

Staindbyred — Thu, 21 Oct 2021 18:07:00 GMT

I’ve done that and been on the same WiFi and it’s still not recording. I added an arlo pro 2 camera and that seems to be recording. Not sure what’s going on with the ultra 2 cameras.

Re: Ultra 2 Cameras not recording

Staindbyred — Thu, 21 Oct 2021 18:28:15 GMT

Does anybody have a physical number to call for Arlo support?

Re: Ultra 2 Cameras not recording

dcfox1 — Thu, 21 Oct 2021 20:05:58 GMT

In the App under support there is a Phone number. The reason you are seeing the Pro2 recording are because they are free 7 day Cloud recordings for Pro2 and older cams. If you would have a subscription for the Ultra you would also see Cloud recordings.