topic Re: Base Station is off line. Model # in Arlo Ultra 2

Base Station keeps turning orange and will not connect to cameras. Base Station is offline.

Leftys — Tue, 07 Sep 2021 15:33:51 GMT

Who else is having issues with the base station. Mine keeps turning orange and will not connect to the cameras. I have lost 3 days now and no security.

Re: Base Station is off line. Model #

LandJS — Sun, 05 Sep 2021 04:59:48 GMT

normally there are only two times your light would be orange. When doing a reboot and if it loses a connection to one of the cams. Other cams with a connection would continue to work but you know at least one wasn't. Looking at signal strength for each cam would tell which one's. A reboot should at least try to re-establish the connection. On a few occasions over 2 1/2 years I have had to do a reboot more than once to get all 7 with a good signal. Twice I had to do a hard reset pushing the reset button. I believe it's on the bottom and may require unplugging first. Would have to look at documentation to remember. Over that period it's not that abnormal with anything with a chip. Computers, modems, cell phones, first thing you try. How many cams, have you tried a reset, did it just start three days ago ?

Re: Base Station is off line. Model #

Leftys — Sun, 05 Sep 2021 13:54:44 GMT

Thank you for your reply. I have 4 cameras and purchase them over a year ago. I had to reboot number of times since purchasing them. Now it is completely off line. I lose 3 days of recording. I have unplugged moved the base to another area to see if that would help; It didn't. I can't see which camera might have a low battery because they all go offline. This time all the cameras had been charged and still offline. I'm ready to throw them out the window.

Re: Base Station is off line. Model #

jguerdat — Sun, 05 Sep 2021 14:59:30 GMT

If all are offline, the amber LED is telling you that the hub has lost connection to the servers. It's still connected to the router but something has happened to cause the hub to not be able to get out of your network. I would start by rebooting the router and hub, in that order.