topic Re: Ultra 2 Browser clip playback in Arlo Ultra 2

Ultra 2 Browser clip playback

DPIuser — Fri, 28 Aug 2020 12:12:06 GMT

It seems there is a limitation in playing back 4K streams using the webbrowser application.

Is there a setting I can change to get that working?

What is the problem?

Is it Windows OS?

Works fine on my Ipad < and iPhone >

Re: Ultra 2 Browser clip playback

jguerdat — Fri, 28 Aug 2020 13:32:39 GMT

It's not Windows, it's a browser issue. Right now, the only way to view 2/4k videos is to have a new enough computer (proper hardware is required) with the latest Edge browser and the HEVC add-on available from the Microsoft store. I have an older laptop without the hardware support so have to download the videos if I want to play them locally without using the app.

Re: Ultra 2 Browser clip playback

dcfox1 — Fri, 28 Aug 2020 21:21:58 GMT

Like jguerdat said and in my case I have an older desktop but it has a video card so I can see them. But on my year old Surface Go tablet that has intergraded graphics so I have to download.

I have half of cams on zoom and tracking and it defaults to 1080p and they I can view on tablet.

Re: Ultra 2 Browser clip playback

DPIuser — Sat, 29 Aug 2020 01:01:16 GMT

Thanks for the tip! I tried new Edge Browser and I can play back 4 K clips.