topic CVR is not support on this device error message in Arlo Ultra 2

CVR is not support on this device error message

AndyGB — Thu, 24 Jun 2021 18:16:59 GMT

When going onto the app timeline, I get a warning saying "CVR is not supported on this device".

Does this mean the camera (Ultra 2), or it isn't supported on any three of my Android devices?

Re: CVR is not support on this device

StephenB — Wed, 23 Jun 2021 16:52:51 GMT

@AndyGB wrote:

When going onto the app timeline, I get a warning saying "CVR is not supported on this device".

Does this mean the camera (Ultra 2), or it isn't supported on any three of my Android devices?

It should be supported on the camera (and viewable on the Android devices).

Do you have a CVR subscription for the camera? Is it AC powered?

Re: CVR is not support on this device

AndyGB — Wed, 23 Jun 2021 17:10:47 GMT

Yes, I have a subscription for each camera, and both are connected to power.

Re: CVR is not support on this device

AndyGB — Wed, 23 Jun 2021 17:33:23 GMT

Right, as it just so happens I just check again on my timeline but now it's telling me I need to upgrade 😞

That's nice after paying 😕

Re: CVR is not support on this device

StephenB — Wed, 23 Jun 2021 19:03:44 GMT

@AndyGB wrote:

I just check again on my timeline but now it's telling me I need to upgrade

Upgrade what?

Re: CVR is not support on this device

AndyGB — Wed, 23 Jun 2021 20:27:44 GMT

When I click timeline, it says

"Add CVR plan to your camera to use the timeline feature"

"Upgrade"

Re: CVR is not support on this device

dcfox1 — Wed, 23 Jun 2021 20:55:25 GMT

@AndyGB wrote:
When I click timeline, it says

"Add CVR plan to your camera to use the timeline feature"

"Upgrade"

Have you doubled checked that the cam is active on CVR in your subscription setting.