topic Re: Ultra camera video not appearing on my subscription in Arlo Ultra 2

Ultra camera video not appearing on my subscription

abraxasbob — Wed, 09 Jun 2021 17:07:49 GMT

My Ultra camera video has stopped appearing on my subscription for the cloud; my other two cameras (front door bell and backyard Pro) still show. The Ultra video shows on the app, and the hub says all three cameras are connected. When I check "subscription" on the app it says "3 of 3 cameras participating". My subscription is a new Arlo Smart Premier Multi camera, which replaced my one year free trial. I searched the Community but couldn't find this problem. Any ideas?

Re: Ultra camera video not appearing on my subscription

dcfox1 — Wed, 09 Jun 2021 18:26:16 GMT

Since it shows all 3 participating the Ultra should have cloud recordings. Try taking it out of the active subscription and adding it back. You can also try rebooting the Hub or reboot the cam by removing the battery and putting it back. Make sure you don't have any filters on in the library first.

Re: Ultra camera video not appearing on my subscription

StephenB — Wed, 09 Jun 2021 18:42:47 GMT

Maybe also try making a manual recording (assuming the camera will livestream).

Re: Ultra camera video not appearing on my subscription

abraxasbob — Wed, 09 Jun 2021 19:34:38 GMT

You are awesome! I hadn't thought to check filters, and sure enough only two cameras were selected. Thanks again!!