topic Re: Recordings 4k only 8x zoom in Arlo Ultra 2

Recordings 4k only 8x zoom

BobbyOwens_ — Thu, 16 Apr 2026 20:48:11 GMT

Hi,

I have a couple of Arlo Ultra 2 4k cameras. In live feed i can 12x zoom but for recordings I can only 8x zoom. Angle is Full 120 degrees I don't have auto tracking on. Anyone know why this is?

Regards

Bobby

Re: Recordings 4k only 8x zoom

ShayneS — Mon, 20 Apr 2026 15:43:21 GMT

Hi @BobbyOwens_

Thanks for the feedback, where are you seeing these zoom numerical values? and How are you initiating the zoom on the mobile app and web for recordings?

Re: Recordings 4k only 8x zoom

StephenB — Tue, 21 Apr 2026 17:54:40 GMT

@BobbyOwens_ wrote:
I have a couple of Arlo Ultra 2 4k cameras. In live feed i can 12x zoom but for recordings I can only 8x zoom.

@ShayneS - I am also able to zoom in my Ultra (original) more in the livestream than I can in recordings. I am seeing this in the iOS app (6.23.0). My iPhone 12 mini is running iOS 26.4.1.

Re: Recordings 4k only 8x zoom

BobbyOwens_ — Tue, 21 Apr 2026 18:49:11 GMT

Hi, all i do is either pick the live feed or a recording and use 2 fingers to zoom in. The zoom factor in both vases is shown in the middle of the video.

Re: Recordings 4k only 8x zoom

ShayneS — Tue, 21 Apr 2026 21:42:35 GMT

Is it possible to provide two separate screenshots of the same image with comparison between recording and live view your referencing? I'm not able to replicate as described at the moment. Are all your devices affected as well?

Re: Recordings 4k only 8x zoom

BobbyOwens_ — Wed, 22 Apr 2026 08:26:34 GMT

1st one is recording, 2nd is live feed

Re: Recordings 4k only 8x zoom

BobbyOwens_ — Wed, 22 Apr 2026 08:27:33 GMT

Re: Recordings 4k only 8x zoom

ShayneS — Wed, 22 Apr 2026 23:15:06 GMT

Hi @BobbyOwens_

Thank you for the additional information. I was able to replicate this. It appears to be Android related. I notified the appropriate team, and I'll provide an update as soon as possible.

Re: Recordings 4k only 8x zoom

ShayneS — Thu, 23 Apr 2026 23:23:32 GMT

@BobbyOwens_ Thanks for the images. When you livestream and check your recorded videos, does the pixelation or the resolution appear to be the same? Or is one more pixelated than the other? If so, do you mind letting me know which one that is, live streams or recorded content?

Thanks

Re: Recordings 4k only 8x zoom

StephenB — Fri, 24 Apr 2026 12:17:46 GMT

@ShayneS wrote:
Thank you for the additional information. I was able to replicate this. It appears to be Android related.

As I said earlier, I am seeing this on iOS. Although the zoom level isn't reported by the app, I can zoom in much more while livestreaming the camera than I can while viewing a recording from the same camera.

Re: Recordings 4k only 8x zoom

BobbyOwens_ — Fri, 24 Apr 2026 21:06:19 GMT

Hi, the attached screenshots above should show you the comparison of live vs recorded regarding pixelation.

Re: Recordings 4k only 8x zoom

BobbyOwens_ — Sun, 26 Apr 2026 18:11:13 GMT

Hi,

I would say the recording quality is lower than live when at 8x zoom.

Regards

B9bby

Re: Recordings 4k only 8x zoom

ShayneS — Tue, 05 May 2026 20:41:49 GMT

HI,

Just wanted to let you know I provided this to the appropriate team, and they're investigating at the moment. I'll provide more info as soon as possible.