topic Re: new upgrade and sound problems in Arlo Ultra 2

new upgrade and sound problems

ksss11 — Thu, 02 Apr 2026 14:05:02 GMT

We have Ultra 2s and Pro2s running on 2 separate base stations. Arlo upgraded us to the new feed yesterday. Now we have no audio on our videos. How do we make sure our settings are correct for motion and audio, as well as for having audio/sound actually on the clips in the feed. We're lost now.....

Re: new upgrade and sound problems

ksss11 — Thu, 02 Apr 2026 14:06:55 GMT

PS we want all cameras at full motion and full audio triggers

Re: new upgrade and sound problems

StephenB — Thu, 02 Apr 2026 14:27:01 GMT

@ksss11 wrote:

Now we have no audio on our videos. How do we make sure our settings are correct for motion and audio, as well as for having audio/sound actually on the clips in the feed. We're lost now.....

Go into the camera settings, and check the audio section (making sure the mic is turned on).

Also maybe check the recordings on a PC, to make sure this isn't a playback issue.

Re: new upgrade and sound problems

ksss11 — Thu, 02 Apr 2026 23:35:24 GMT

It must have been our speakers as we hear audio now. Thanks!

Re: new upgrade and sound problems

BrookeN — Fri, 03 Apr 2026 17:07:48 GMT

Can you please go through these steps and make sure that it is all set up correctly:

https://kb.arlo.com/000062759/My-Arlo-camera-does-not-detect-audio-how-can-I-troubleshoot-this-issue