topic Re: Run from Arlo in Arlo Ultra 2

Run from Arlo

CADCAM — Thu, 15 Apr 2021 14:47:23 GMT

RUN.

I cannot decide if Arlo is a full scam or not. Three days to respond to a support ticket, only to re-ask for screen shots of payment - which have already been sent. Then while making new screen shots - plural - of proof of payment, then of course they only allow one file to upload. Paypal transaction numbers - and their own invoice is not enough proof. Geezzz, OK so I zip up the files (a whole three), and upload then submit. Of course then I get a page unavailable error. Of course, I cannot update my ticket.

What a waste of my time.

After being in the IT business for 34 years, they win as being the most worthless company to deal with. Miss a Christmas return by a day? Tough S. You now own products you don't want. They apparently cannot keep track of there own paid subscriptions, support? What support? Shall I continue.

Re: Run from Arlo

ShayneS — Fri, 16 Apr 2021 21:31:00 GMT

Hi @CADCAM

Thank you for your feedback, I have reviewed and escalated your case. Someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 42425082

Re: Run from Arlo

CADCAM — Fri, 23 Apr 2021 14:43:11 GMT

Even though escalated on 4/16 - not a single response.

Re: Run from Arlo

ShayneS — Fri, 23 Apr 2021 18:16:05 GMT

@CADCAM

Thank you for informing me. I will look in to this an provide an update soon.