Cannot find any devices after app upgrade. Ultra 2 with primary still on old app.

Stephan580 — Sat, 21 Feb 2026 22:46:20 GMT

Partner cannot find any devices after app upgrade, primary still on old app.

Re: Cannot find any devices after app upgrade. Ultra 2 with primary still on old app.

StephenB — Sat, 21 Feb 2026 22:51:28 GMT

@Stephan580 wrote:

Partner cannot find any devices after app upgrade, primary still on old app.

Both accounts need to use the same interface. You can migrate the primary account to the new interface using the following hack:

Go to "add device" and start to add a Pro 5s camera. That will fail because you don't have the camera. But the workflow will migrate the account to the new "Feed" interface before you get stuck.

topic Cannot find any devices after app upgrade. Ultra 2 with primary still on old app. in Arlo Ultra 2

Cannot find any devices after app upgrade. Ultra 2 with primary still on old app.

Re: Cannot find any devices after app upgrade. Ultra 2 with primary still on old app.