topic Re: https://ocapi-app.arlo.com/api/auth: 0 Unknown Error in Arlo Ultra 2

Receiving error when trying to login web. Tried deleting cache, disabled firewall and reset modem.

JET11 — Thu, 15 Apr 2021 14:30:30 GMT

I continue to receive this error (https://ocapi-app.arlo.com/api/auth: 0) when I try to login to my.arlo.com. Has anyone experienced this and if so how can I fix it. I have tried deleting the Cache, disabled firewall and reset my modem. It happens on my computer but not when using the APP on phone or iPad. I have both an Apple iMac and MacBook Pro which both experience the same error.

Thanks for the help

John

Re: https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

StephenB — Thu, 15 Apr 2021 11:38:25 GMT

Do you have internet security software installed on the PCs (or in your router) that might be getting in the way?

Have you tried installing and testing with Chrome? Or just Safari?

Also, have you tried using logging in from a private/incognito window?

my.arlo.com site not accessible. Getting Http failure response.

WhoIsAtMyDoor — Fri, 16 Apr 2021 14:46:27 GMT

It has been well over a week since I've been able to log into my.arlo.com. I have rebooted my computer and tried multiple web browsers, but when I enter my username and password, I just get this in a red box at the top of the page:

Http failure response for https://ocapi-app.arlo.com.api/auth : 0 Unknown Error

This results in all 4 of my cameras being unusable. Is this a known issue? Thanks.

Re: my.arlo.com site not accessible

StephenB — Fri, 16 Apr 2021 10:59:04 GMT

@WhoIsAtMyDoor wrote:

Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Have you tried incognito / private mode in the browser?

Have you installed or updated internet security software on the PC?

I haven't seen this on any of my PCs (using both Chrome and Edge).

Re: my.arlo.com site not accessible

WhoIsAtMyDoor — Fri, 16 Apr 2021 21:22:40 GMT

I just tried incognito mode on Chrome - same behavior. This is on a fully updated Mac. It's worked perfectly in Safari for several years. This behavior just started sometime last week.

Re: https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

WhoIsAtMyDoor — Fri, 16 Apr 2021 21:23:42 GMT

I have tried Chrome, Safari, and Firefox. Same behavior on all three. Same behavior in incognito/private modes.

Re: https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

WhoIsAtMyDoor — Fri, 16 Apr 2021 21:27:56 GMT

Also note that Arlo Support replied to me today with some things to try...so that's good. I will have to test it again after work today.

Re: Receiving error when trying to login web. Tried deleting cache, disabled firewall and reset mode

ant — Thu, 22 Apr 2021 22:08:36 GMT

I got "Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error" twice when trying to log into http://my.arlo.com earlier. I finally got in after two attempts for its 2FA to show up.

Re: https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

JET11 — Fri, 23 Apr 2021 01:09:02 GMT

I have tried everything you mentioned and still the same

Re: https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

JET11 — Fri, 23 Apr 2021 01:12:59 GMT

Has anyone with the same issue using a MAC found a solution? I am still experiencing this error.

Re: https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

JessicaP — Fri, 23 Apr 2021 14:55:57 GMT

If you're experiencing problems where you're receiving that error, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

ant — Tue, 27 Apr 2021 06:15:33 GMT

I never saw it again so I guess it was a random hiccup.

VMB4500

jesmith402 — Thu, 29 Apr 2021 17:10:52 GMT

"Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error" Why am I getting this error message when I try to login with my Mac mini. iPad and iPhone work fine !!

Re: Receiving error when trying to login web. Tried deleting cache, disabled firewall and reset mode

jcronin — Fri, 14 May 2021 11:20:34 GMT

I been having the same problem I downloaded the cc cleaner browser and can get through on that one. IE, Chrome and Firefox all the the API error.

Re: Receiving error when trying to login web. Tried deleting cache, disabled firewall and reset mode

langlois23 — Fri, 23 Jul 2021 20:21:13 GMT

I have tried everything I can think of and as of right now no luck.

Re: Receiving error when trying to login web. Tried deleting cache, disabled firewall and reset mode

dcfox1 — Fri, 23 Jul 2021 21:04:43 GMT

@langlois23 wrote:
I have tried everything I can think of and as of right now no luck.

What exactly is your problem and what have you tried since this is your first post in this old thread.

Re: Receiving error when trying to login web. Tried deleting cache, disabled firewall and reset mode

ant — Sun, 25 Jul 2021 08:13:04 GMT

I only get this error in 64-bit SeaMonkey (x64; rv:60.0) Gecko/20100101 Firefox/60.0) in my 64-bit Windows (7 & 10) PCs. I have to use Firefox. 😞