https://community.arlo.com/t5/Arlo-Ultra-2/Battery-issues-Ultra-2/m-p/2465914#M11265 <P>I have an Arlo Ultra 2. While charging it shows a power plug rather than a battery in settings. It doesn't charge. Does anyone know what this means and can it be corrected?</P> Sat, 29 Nov 2025 00:28:35 GMT SJWSteve 2025-11-29T00:28:35Z https://community.arlo.com/t5/Arlo-Ultra-2/Battery-issues-Ultra-2/m-p/2465914#M11265 <P>I have an Arlo Ultra 2. While charging it shows a power plug rather than a battery in settings. It doesn't charge. Does anyone know what this means and can it be corrected?</P> Sat, 29 Nov 2025 00:28:35 GMT https://community.arlo.com/t5/Arlo-Ultra-2/Battery-issues-Ultra-2/m-p/2465914#M11265 SJWSteve 2025-11-29T00:28:35Z https://community.arlo.com/t5/Arlo-Ultra-2/Battery-issues-Ultra-2/m-p/2465929#M11266 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1066599">@SJWSteve</a>&nbsp;wrote:<BR /> <P>I have an Arlo Ultra 2. While charging it shows a power plug rather than a battery in settings. It doesn't charge. Does anyone know what this means and can it be corrected?</P> <HR /></BLOCKQUOTE> <P>It means the camera doesn't think there is a battery installed.</P> <P>&nbsp;</P> <P>Either the battery has failed, or something in the camera hardware has failed.</P> <P>&nbsp;</P> <P>Maybe start by cleaning the contacts - on the outside housing, but also the inside contacts on the battery and in the housing.&nbsp; Might not help, but free to try.</P> Sat, 29 Nov 2025 12:56:36 GMT https://community.arlo.com/t5/Arlo-Ultra-2/Battery-issues-Ultra-2/m-p/2465929#M11266 StephenB 2025-11-29T12:56:36Z