topic Re: Camera doesn't start in Arlo Ultra 2

Camera doesn't start

RikardSpanien — Mon, 28 Apr 2025 09:29:05 GMT

I have two Arlo Ultra 2. I've been having this problem for a while now. I start the app on my phone, see both cameras, one works perfectly but as soon I click on play on the other camera, it just spins like an hourglass and never starts. I have the latest firmware and app version och and I have tried moving the other battery to the one that doesn't work but no change. The battery indicator tells me the battery is 98% loaded. I have a strong connection to the base station. Can you please try to help me.

// Rikard

Re: Camera doesn't start

StephenB — Mon, 28 Apr 2025 11:33:38 GMT

@RikardSpanien wrote:
I have two Arlo Ultra 2. I start the app on my phone, see both cameras, one works perfectly but as soon I click on play on the other camera, it just spins like an hourglass and never starts.

If you swap the cameras, does the problem move with the camera? Or does it stay with the location?

Re: Camera doesn't start

RikardSpanien — Mon, 28 Apr 2025 12:01:44 GMT

The problem moves with the camera.

Re: Camera doesn't start

StephenB — Mon, 28 Apr 2025 12:12:06 GMT

@RikardSpanien wrote:

The problem moves with the camera.

You could try a factory reset -

remove the camera from the account
open the housing and press the sync button inside until the camera LED flashes amber (~15 sec)
add the camera back to the account

Re: Camera doesn't start

RikardSpanien — Mon, 28 Apr 2025 12:13:33 GMT

Already done that twice.

Re: Camera doesn't start

StephenB — Mon, 28 Apr 2025 12:14:57 GMT

@RikardSpanien wrote:

Already done that twice.

Is the camera still under warranty?

Re: Camera doesn't start

RikardSpanien — Mon, 28 Apr 2025 12:24:18 GMT

No, I think I have had the two cameras for like five years. Im on my way to buy two more cameras and just need to know if I have to buy two or three. I think the cameras are to expensive to just work for five years.

Re: Camera doesn't start

StephenB — Mon, 28 Apr 2025 12:38:15 GMT

@RikardSpanien wrote:

No, I think I have had the two cameras for like five years.

Is this also happening when you use my.arlo.com on a PC?

Re: Camera doesn't start

RikardSpanien — Mon, 28 Apr 2025 12:45:25 GMT

Yes

Re: Camera doesn't start

StephenB — Mon, 28 Apr 2025 12:48:34 GMT

@RikardSpanien wrote:

Yes

Unfortunately it does sound like the camera.

Re: Camera doesn't start

RikardSpanien — Mon, 28 Apr 2025 12:55:09 GMT

OK. Thank you. Just wanted to know if there where some part I could change or anything else I could do, before I decide about new cameras.

Re: Camera doesn't start

StephenB — Mon, 28 Apr 2025 13:00:56 GMT

@RikardSpanien wrote:

Just wanted to know if there where some part I could change or anything else I could do,

The cameras aren't user-repairable, and Arlo doesn't offer any repair services for them.

It sounds like you've done all there is to do. About all that is left is removing everything from the account, and doing a paper-clip reset on the base then you add it back. No guarantee that will solve anything though.

Re: Camera doesn't start

RikardSpanien — Mon, 28 Apr 2025 13:08:18 GMT

OK. I will make a test. Thank you for your time. // Rikard