topic Re: Ultra2 Recordings in Arlo Ultra 2

Ultra 2 missing Recordings

ralfyguy1 — Tue, 15 Apr 2025 20:56:13 GMT

Why does my Ultra2 record Birds flying past but no cars driving by? Makes no sense at all.

Re: Ultra2 Recordings

StephenB — Mon, 14 Apr 2025 00:58:37 GMT

@ralfyguy1 wrote:

Why does my Ultra2 record Birds flying past but no cars driving by?

How far away are the cars (and the birds)?

Re: Ultra2 Recordings

ralfyguy1 — Mon, 14 Apr 2025 02:33:48 GMT

About 10 to 15 feet.

Re: Ultra2 Recordings

StephenB — Mon, 14 Apr 2025 10:09:46 GMT

@ralfyguy1 wrote:

About 10 to 15 feet.

Do you see "Library" in your app menu? Or do you instead see "Feed" and "Dashboard"?

Re: Ultra2 Recordings

ralfyguy1 — Mon, 14 Apr 2025 10:40:32 GMT

Fred and Dashboard.

Re: Ultra2 Recordings

jguerdat — Mon, 14 Apr 2025 11:54:54 GMT

Do you need to record cars? These cameras are designed to be used for people. Of course, cars certainly can be recorded but usually it's, what's the point?

Have you checked the camera settings in Default Mode Settings to see how motion detection is set? Have you tried increasing it? Are the cars really 10-15 feet away?

Re: Ultra2 Recordings

ralfyguy1 — Mon, 14 Apr 2025 11:58:57 GMT

The point is before the transition to the new application it worked as designed for years. Years ago a car stopped by a stole two of my cameras, that's the point also

Re: Ultra2 Recordings

jguerdat — Mon, 14 Apr 2025 12:01:55 GMT

So, what exactly is the motion sensitivity set to? Were the cameras armed when stolen? You should have gotten recordings of the person as they approached the cameras. A screenshot of the camera view could be useful.

Re: Ultra2 Recordings

StephenB — Mon, 14 Apr 2025 12:04:07 GMT

@ralfyguy1 wrote:

Fred and Dashboard.

Have you checked the feed settings, and made sure that vehicles aren't filtered out?

The filter settings are sticky, so they do remain in force until you go back in and change them.

Re: Ultra2 Recordings

ralfyguy1 — Mon, 14 Apr 2025 13:07:10 GMT

The smart notifications are set to persons only, and it alerts for persons. What I don't understand is why it actually creates a recording for birds and cats but not cats. On the old system I had it set to persons only as well and it alerted for that, but it still recorded any motion regardless. That's how I want it to work again. Ever since the new system/application was released, it doesn't work right anymore. Everything recorded is just called Motion, except for persons it calls it correctly. It calls a cat Motion not Animal.

Re: Ultra2 Recordings

StephenB — Mon, 14 Apr 2025 14:09:18 GMT

@ralfyguy1 wrote:

Everything recorded is just called Motion, except for persons it calls it correctly. It calls a cat Motion not Animal.

I think that is what the new design is supposed to do if you have the Secure Plus subscription.

FWIW, I agree it would be better if the recordings were tagged properly even if you turned off the notifications for the category.

Re: Ultra2 Recordings

ralfyguy1 — Tue, 15 Apr 2025 22:32:15 GMT

So the mystery is solved as to why my Ultra2 cameras record everything but cars: I changed the field of view from 180 degrees to 155 degrees and then back to 180 degrees and now it works. I don't understand what this has to do with it, but it works. As if it got stuck on something. The same applies to the 2nd Ultra2 I have. All the other cameras I have like Pro, Pro2, Pro, Essential 2nd Gen., Essential XL and the old Arlo 1st Gen. always worked, just not those two.

I have the Plus Unlimited plan but the identification of objects still does not work. I shows MOTION for everything but Persons.

Re: Ultra2 Recordings

ShayneS — Wed, 16 Apr 2025 17:08:55 GMT

@ralfyguy1

Your smart notifications are set to person only. If you want the motion to be tagged and labeled, you will need to select the other smart notification options as well.