topic Re: Camera not detected by app in Arlo Ultra 2

Camera not detected by app

grarun11 — Tue, 25 Mar 2025 20:42:19 GMT

I have 2 cameras. One of the camera stopped detecting motion. I tried all troubleshoot but no luck. I removed camera and tried to add but not detecting now. Any solution for this?

I tried below troubleshoot:

1. Resetting camera

2. Reset hub and tried to add camera (one detected other one not)

3. Tried with new battery

Re: Camera not detected by app

jguerdat — Wed, 26 Mar 2025 13:46:54 GMT

If still within warranty, use the app to go to Settings, Support to see what official support may offer, including a possible RMA.

Re: Camera not detected by app

grarun11 — Wed, 26 Mar 2025 18:15:51 GMT

No warranty

Re: Camera not detected by app

jguerdat — Thu, 27 Mar 2025 13:21:44 GMT

Then there's no solution but to replace the faulty camera.

Re: Camera not detected by app

StephenB — Thu, 27 Mar 2025 13:45:27 GMT

@grarun11 wrote:

1. Resetting camera

How did you reset the camera? Did you use the hardware reset - open the housing and and press sync until the LED flashes amber (~15 sec).

Re: Camera not detected by app

Dgmi — Thu, 27 Mar 2025 16:30:33 GMT

some fail prematurely (I had one out of my 15 cameras fail) and there’s not much one can do about it.

wish there was some kind of diags that can be ran…

add that on top of the plan price increases and it’ld ruin anyones mood.

see my plan price increase below:

2025 $ 215.88

2024 $ 149.99

2023 $ 119.88

if you’re not fully vested into this product, proceed with caution.