topic Re: Can't see live view in Edge Browser in Arlo Ultra 2

Can't see live view in Edge Browser

Calesar — Fri, 08 Nov 2024 14:57:58 GMT

This used to work for me, but currently when I try to open a live view of any of my cameras in the web portal, I get a blank white screen. It works perfectly in Chrome, but not in Edge. I have the latest video drivers, browser version and windows updates. I have tried clearing all cached data and cookies. I have tried rebooting. Nothing I can think of seems to help.

Anything else I could try?

Re: Can't see live view in Edge Browser

BrookeN — Mon, 18 Nov 2024 15:23:13 GMT

Are you still seeing this same behavior?

Re: Can't see live view in Edge Browser

Calesar — Mon, 18 Nov 2024 21:59:43 GMT

Yes, unfortunately it still doesn't work on one computer in edge, but chrome is fine. On my second computer it works in either browser.

Re: Can't see live view in Edge Browser

BrookeN — Mon, 02 Dec 2024 18:01:47 GMT

My apologies for the delay in my response as we were closed for the holidays. I have let our team know about the behavior you are seeing in the Edge browser. I will update you as soon as possible.

Re: Can't see live view in Edge Browser

Calesar — Thu, 19 Dec 2024 21:59:52 GMT

Great thank you! Any help you can provide would be great. I picked up an Arlo doorbell camera and that for whatever reason displays black and my ultra 2 shows all white.

Re: Can't see live view in Edge Browser

BrookeN — Wed, 22 Jan 2025 15:51:23 GMT

Are you still seeing this same behavior? @Calesar

Re: Can't see live view in Edge Browser

Jemde — Tue, 28 Jan 2025 18:09:29 GMT

I'm having the same issue. Live view works on Chrome but just displays a white box on Edge. Live view worked fine on Edge when I first set up my cameras (December).

Re: Can't see live view in Edge Browser

StephenB — Tue, 28 Jan 2025 18:24:12 GMT

@Jemde wrote:

I'm having the same issue. Live view works on Chrome but just displays a white box on Edge. Live view worked fine on Edge when I first set up my cameras (December).

FWIW, Livestreaming with Edge (1.32.0.9257.127) is working on my Win 11 PC.

Re: Can't see live view in Edge Browser

Jemde — Tue, 28 Jan 2025 18:28:28 GMT

Sorry for not including those details. My Edge version is 132.0.2957.127, PC is Win11.

Re: Can't see live view in Edge Browser

StephenB — Tue, 28 Jan 2025 18:55:30 GMT

@Jemde wrote:

Sorry for not including those details. My Edge version is 132.0.2957.127, PC is Win11.

Just to add - my browser is set to use hardware acceleration when available, and the processor is an Intel i7-1355U. 4K livestreaming is enabled in the app settings (though that shouldn't matter since the browser streaming is limited to 1080p H.264).

It might be informative to try turning off hardware acceleration in the browser settings, just to see if that matters.

To clarify - it sounds like playing recordings works for you, but livestreaming does not. Is that the case?

Re: Can't see live view in Edge Browser

Jemde — Tue, 28 Jan 2025 19:26:56 GMT

Recordings play fine, it's just live view that is blank (white). I disabled graphics acceleration, no difference.

Re: Can't see live view in Edge Browser

Jemde — Tue, 28 Jan 2025 19:53:30 GMT

I take "no difference" back: without graphics acceleration, videos wouldn't play properly.

Re: Can't see live view in Edge Browser

StephenB — Tue, 28 Jan 2025 20:09:03 GMT

@Jemde wrote:

I take "no difference" back: without graphics acceleration, videos wouldn't play properly.

Likely that is because they are 4K/HEVC.

But the issue really is seeing the livestream, correct? Which doesn't work on your system no matter what the setting.

Just wondering - does Chrome behave differently?

Re: Can't see live view in Edge Browser

Jemde — Tue, 28 Jan 2025 20:19:47 GMT

Yes, live view shows fine on Chrome.

Re: Can't see live view in Edge Browser

Calesar — Fri, 31 Jan 2025 18:47:28 GMT

Yes I am still seeing the same issue as of today. I have the latest version of edge, windows updates, video driver updates and live stream continues to work perfectly in chrome, but does not work in edge.

Re: Can't see live view in Edge Browser

BrookeN — Mon, 10 Feb 2025 15:17:29 GMT

I let the development team know the behavior you are seeing. I will update the community as soon as possible.

Re: Can't see live view in Edge Browser

BrookeN — Tue, 18 Feb 2025 15:22:52 GMT

Can you please update your Edge browser.

Re: Can't see live view in Edge Browser

Jemde — Tue, 18 Feb 2025 15:35:17 GMT

My browser has already been updated to Version 133.0.3065.69 since I first posted, and live view still does not work.

Re: Can't see live view in Edge Browser

BrookeN — Mon, 24 Feb 2025 15:21:21 GMT

Can you please provide the following:

Can you simultaneously do live streaming in Chrome, Firefox? What about using the app?
Can you send a short clip showing this behavior?

Re: Can't see live view in Edge Browser

Jemde — Mon, 24 Feb 2025 15:37:33 GMT

I don't use Firefox. I've already said that live streaming works in Chrome and the phone app. On Edge, the live view looks like this: