topic Re: VMB5000 dual base stations in Arlo Ultra 2

Have 7 camera system on an older smarthub but newer hub shows no device?

k8smith — Thu, 01 Apr 2021 16:56:30 GMT

I have a 7 camera system comprised of 5 Ultra cameras, 2 Ultra 2 cameras, and 2 VMB5000 base/smarthubs. All firmware has been updated. All 7 cameras are operating off the older smarthub, and the newer hub has no devices shown. I have tried to sync by removing the Cat 5 cable from one hub, and syncing the new hub. I have a strong router signal to both.

Re: VMB5000 dual base stations

TomMac — Wed, 31 Mar 2021 20:41:49 GMT

The two hubs both need Ethernet / internet access via extender and will operate separately ( while both still being in app )...

for cameras you need to use remove device and the sync those wanted to the second hub. ( usu the cameras closest to the second hub )

Re: VMB5000 dual base stations

k8smith — Wed, 31 Mar 2021 21:30:27 GMT

So both base stations will be up and running during the re-syncing?

Re: VMB5000 dual base stations

TomMac — Thu, 01 Apr 2021 02:10:13 GMT

Yes...

get both bases online first at opposite ends of home ( or where you want ) ...then use Remove Device on first base for cameras you want to move, sync those cameras to the second base.

the only true way to expand coverage area is with multi bases ( on cameras that need base unit )

https://kb.arlo.com/5568/How-can-I-extend-the-range-of-my-Arlo-system

Re: VMB5000 dual base stations

k8smith — Thu, 08 Apr 2021 10:36:40 GMT

That fixed my problems