topic Re: Tried calling and emailing support but no response? in Arlo Ultra 2

Tried calling and emailing support but no response?

amplaisa — Tue, 30 Mar 2021 15:16:21 GMT

Has anyone had any luck with arlo support? I've called and emailed. They called me back to send me to someone else and have been on hold for over an hour. Is this normal customer service for this company?

Re: arlo support

jguerdat — Tue, 30 Mar 2021 13:20:02 GMT

Posting here with full details may be useful. Also, have you tried the new troubleshooting pop-out when you select Live Chat?

Re: Tried calling and emailing support but no response?

j_vic — Wed, 31 Mar 2021 02:37:46 GMT

Yes. I am also having issues contacting support. I created a case several days ago and I have yet to have a response. I tried calling and requested a call back but I did not receive a call. Very frustrating.

Re: Tried calling and emailing support but no response?

JessicaP — Wed, 31 Mar 2021 14:30:40 GMT

Hi amplaisa and j_vic,

Let me reach out to you via private message to gather more information from you.