topic Re: Android app zoomed auto scrolling in Arlo Ultra 2

Ultra 2 cameras Zoom issue

scottpev — Mon, 27 Jan 2025 16:40:52 GMT

When I zoom in with my Ultra 2 cameras I can't control the zoom as it wanders all over the place and pans uncontrollably

Re: Ultra 2 cameras

Rlbnkk — Sun, 19 Jan 2025 19:59:32 GMT

I have the same exact issue since "upgrading" to the new app. When trying to zoom in on a live feed the view wanders from where I'm trying to look. Super annoying.

Re: Ultra 2 cameras

ShayneS — Fri, 24 Jan 2025 23:52:49 GMT

Does this occur with an android or iOS device and which app version?

Thanks

Re: Ultra 2 cameras

JP-FR — Mon, 27 Jan 2025 14:04:14 GMT

Same here with ultra 2 & app 5.4.2_28786

Re: Ultra 2 cameras Zoom issue

ShayneS — Mon, 27 Jan 2025 16:41:41 GMT

Thanks, I am inquiring with the team regarding these reports.

Re: Ultra 2 cameras Zoom issue

ShayneS — Mon, 27 Jan 2025 16:45:26 GMT

Is this with Android or iOS app?

Re: Ultra 2 cameras Zoom issue

JP-FR — Mon, 27 Jan 2025 16:56:52 GMT

Android 13 & ONE UI 5.1

Re: Ultra 2 cameras Zoom issue

Rlbnkk — Mon, 27 Jan 2025 17:16:00 GMT

On Android app version 5.4.2_28786.

Specifically, it occurs during full screen live view.

Re: Ultra 2 cameras Zoom issue

ShayneS — Mon, 27 Jan 2025 17:18:24 GMT

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

Android app zoomed auto scrolling

Guvnaar — Sat, 01 Feb 2025 11:05:10 GMT

Hi I have a variety of cameras and recently I've noticed in full screen when you zoom in on a live image the screen automatically scrolls back to the center.

This is very annoying as you can't focus on a certain area of interest without continually having to adjust.

Any ideas how to disable this?

Re: Android app zoomed auto scrolling

StephenB — Sat, 01 Feb 2025 12:55:53 GMT

@Guvnaar wrote:

Hi I have a variety of cameras and recently I've noticed in full screen when you zoom in on a live image the screen automatically scrolls back to the center.

This is a bug in the app. Arlo knows about it, so a fix will likely be available soon.

Re: Android app zoomed auto scrolling

Guvnaar — Sat, 01 Feb 2025 21:44:10 GMT

Arlo knows about it?

Re: Android app zoomed auto scrolling

StephenB — Sun, 02 Feb 2025 00:36:15 GMT

@Guvnaar wrote:

Arlo knows about it?

Yes.

Re: Ultra 2 cameras Zoom issue

booxman — Sun, 02 Feb 2025 14:22:21 GMT

Hey, Shane.

Why not just provide us with 5.3.3_28779 so we can resume using the systems we paid for?

Re: Ultra 2 cameras Zoom issue

JP-FR — Mon, 03 Feb 2025 18:20:41 GMT

solved with new version 5.5.0_28795 !

Re: Ultra 2 cameras Zoom issue

ShayneS — Mon, 03 Feb 2025 22:14:32 GMT

The team has identified the cause and the symptom with the camera zoom should be resolved. The fix is in a slow rollout phase with app version 5.5.0

and should be at 100% soon.

Re: Ultra 2 cameras Zoom issue

AADJ — Tue, 04 Feb 2025 01:01:58 GMT

I had the exact same problem and I decided to uninstall the app and then redownload it again (Google Play Store for my Android phone) and now it SEEMS to be working normally again. To be honest, I'm not convinced yet that it won't start doing it again because this new app is very buggy. Fingers crossed 🤞

Re: Ultra 2 cameras Zoom issue

alex_loo — Tue, 04 Feb 2025 03:24:32 GMT

@JP-FR wrote:
solved with new version 5.5.0_28795 !

oh have you received and updated to 5.5.0_29785 already?

Good to hear the "weird panning when zoomed" issue fixed. Does the same 5.5.0 fix your other issue about "unable to access SD card" ?

Curious if you notice any fix to the following outstanding issue?

geofencing NOT working all the time

Alex

Re: Ultra 2 cameras Zoom issue

JP-FR — Tue, 04 Feb 2025 13:54:34 GMT

oh have you received and updated to 5.5.0_29785 already?

Yes, yesterday.

Does the same 5.5.0 fix your other issue about "unable to access SD card" ?

unfortunately no, I'm waiting for a miracle...

Curious if you notice any fix to the following outstanding issue?
geofencing NOT working all the time

Sorry but I never use geofencing

Re: Ultra 2 cameras Zoom issue

Guvnaar — Fri, 07 Feb 2025 22:21:50 GMT

Ok zooming issue now fixed!