topic Re: Fed up with not being able to view feeds in Arlo Ultra 2

Fed up with not being able to view feeds

Grumbly — Wed, 22 Jan 2025 22:37:24 GMT

I recently upgraded my phone app after logging on to the Arlo site. In the past I would get a notification and shortly after was able to see the locally stored video of the alert. This no longer happens with the new app. I get notifications but no video. I have removed and re-added the Ultra 2 cameras, but still only get notifications - no videos. I am about to get rid of these as they just do not work. Any suggestions on what changed and how to get them fully operational again?

Re: Fed up with not being able to view feeds

alex_loo — Wed, 22 Jan 2025 22:41:08 GMT

are you seeing "library" or "feed" from the app?

Alex

Re: Fed up with not being able to view feeds

Grumbly — Wed, 22 Jan 2025 23:02:30 GMT

The old app had libraries - the new app has feeds. I am on the new app and see a Feed button. I just got another alert but no video update for 1/22 at the Feed

Re: Fed up with not being able to view feeds

alex_loo — Thu, 23 Jan 2025 00:43:14 GMT

@Grumbly wrote:
The old app had libraries - the new app has feeds. I am on the new app and see a Feed button. I just got another alert but no video update for 1/22 at the Feed

The "feed" button is a bit buggy regarding showing local recordings (as for my android version 5.3.3_28779). Basically, you have to click "feed", then something else (say "dashboard"), then "feed" again (and you now see "local"!), then "local" --- and then wait some 1-2 seconds, before you can see the local recordings. And then the timestamp with the recordings can be sometimes wrong or misleading.

Very annoying, eh? 😉

The easier way is to go to "Devices" >> (the smarthub) >> storage settings. Local recording are all correct here.

Hope this helps.

Alex

Re: Fed up with not being able to view feeds

Grumbly — Thu, 23 Jan 2025 02:30:27 GMT

"Devices" >> (the smarthub) >> storage settings. Local recording are all correct here.

---WOW - that was not clear when I looked earlier. That is MUCH better than the FEED option. Thanks- that really helps, I now see the recordings as expected. Now to move on with more testing of the new app. Thanks for the assist!