topic arlo secure mobile app for android. rel. 01-07-25, ver. 5.4.0_28783 Crash in Arlo Ultra 2

App crash after trying to view locally stored recordings

Wall-Enberg — Tue, 14 Jan 2025 16:59:29 GMT

Hi,

I'm unable to view locally stored videorecordings. App crashes everytime.

Tried reinstalling app, formatting microSD card.

All other things work except locally stored videorecordings.

They worked to watch, after press download in app for appr 3 weeks.

Can't view Sd card

brtowle — Tue, 14 Jan 2025 22:22:19 GMT

All of a sudden when i try to view the video through the arlo app that is on my sd card it closes the app. I can view live video. Is there an app issue arlo is working on or is something else occurring?

Re: Can't view Sd card

jguerdat — Wed, 15 Jan 2025 15:22:52 GMT

If you reboot the phone and maybe reinstall the app does it work properly?

Since the recent Arlo Update January 2025, I cannot access my USB Recordings.

danandy — Wed, 15 Jan 2025 17:36:41 GMT

Since the recent Arlo Update January 2025, I cannot access my USB Recordings. When I click on Library, My Base, click on download, it loops back to the Arlo App icon. Anyone else having this issue?

Re: App crash after trying to view locally stored recordings

DLondeen — Wed, 15 Jan 2025 18:10:15 GMT

I am having the same issue. I was able to view the recordings yesterday. (14-Jan) No resolution yet.

Re: Can't view Sd card

Jwho — Wed, 15 Jan 2025 22:26:41 GMT

Yes same thing here it's been going on for 2 days. I've emptied my SD card I've reformatted it I've restarted my cameras I restarted my modem. I tried to talk to them by chat and they said I'm not entitled to talk to a real person because I don't have a subscription. I found it is working on my iPad but not on my Android phone.

Re: Can't view Sd card

Jwho — Wed, 15 Jan 2025 22:31:11 GMT

Fyi

It is doing the same thing on my Windows computer and on my Android phone however on my iPad it is working as it usually does

Re: Can't view Sd card

Jwho — Wed, 15 Jan 2025 22:32:03 GMT

I also uninstalled and reinstalled the app from Google Play

Re: App crash after trying to view locally stored recordings

Jwho — Wed, 15 Jan 2025 22:42:17 GMT

Same exact problem on my Android phone and on my Windows computer. I've uninstalled and reinstalled the app on my phone did not help. But it works on my iPad. I can see the recorded videos and I am able to play them. But if I do it on my Android for my Windows computer it crashes. The Windows computer is arlo website the Android is an app

Re: App crash after trying to view locally stored recordings

DLondeen — Wed, 15 Jan 2025 23:59:25 GMT

I am using the Android app and have performed similar troubleshooting with no resolution. Hopefully, enough users respond with the same issue to get some momentum from the company.

Re: App crash after trying to view locally stored recordings

Wall-Enberg — Thu, 16 Jan 2025 00:39:29 GMT

I can add that I also use an Android phone. OS version 14, One UI version 6.1.

Have not tried a iPhone or iPad yet.

@BrookeN can you help us?

Re: App crash after trying to view locally stored recordings

Mishka — Thu, 16 Jan 2025 01:30:59 GMT

Yes I am also having the same problem of not being able to view locally stored video from the library. The app was updated on the 10 Jan 25, so maybe just a coincidence 🤔 🤣.

Re: App crash after trying to view locally stored recordings

Arlo_Ultra2 — Thu, 16 Jan 2025 01:49:11 GMT

Having the same issue. App was auto updated on 1-15-25 @ 2:18a and can no longer view locally stored videos. Even the viewed thumbnail pics have all disappeared. App crashes and closes when trying to view a video and got an error saying there is a bug in the app, wait until the developer fixes the problem, and re-install. I have Arlo Ultra 2 Cams and Base Station.

Re: App crash after trying to view locally stored recordings

DLondeen — Thu, 16 Jan 2025 01:51:41 GMT

Here is a list of troubleshooting I have performed:

Phone: Pixel 6 running Android 15

1. Reboot phone

2. Clear cache

3. Reinstall app

4. Reboot hub

5. Format SD card in hub, Currently .44 used of 14.94 GB

Re: Since the recent Arlo Update January 2025, I cannot access my USB Recordings.

Mishka — Thu, 16 Jan 2025 02:14:20 GMT

Yep sure am just noticed it today when I had an alert and could not access the stored video or any previous stored videos. I have the latest version, the one that was released on 10 Jan 25 as well. I have tried the same things as you but still no effect. Hopefully someone might have an answer.

Android App Closes when trying to view alert video

DavidTuff — Thu, 16 Jan 2025 03:44:37 GMT

Since having an internet outage, when I go to Library, select my Arlo Hub which has a hard drive attached and see my list of Motion Alerts from my two cameras, I click either camera alert and the app crashes immediately. Have rebooted the hub, even powered it down and still get this problem. This is occuring on both my android phone and android tablet. So, at present I can view all live video from both cameras, but can not view alert clips from either camera via my Alrlo Hub.

Re: Android App Closes when trying to view alert video

DavidTuff — Thu, 16 Jan 2025 05:36:09 GMT

App version 5.4xxx on my devices, 5.3xxx on wife's phone, using my login works.

Re: Android App Closes when trying to view alert video

DavidTuff — Thu, 16 Jan 2025 06:39:58 GMT

How / where do I do to download 5.3xx version of app? Tried APKMirror full of adds, can't download it. Any ideas?

Re: Android App Closes when trying to view alert video

DavidTuff — Thu, 16 Jan 2025 08:24:17 GMT

Changed phone app to 5.3, now working again.

Re: App crash after trying to view locally stored recordings

hotuonghung — Thu, 16 Jan 2025 14:54:32 GMT

I had the same issue.