topic Events in the in the “grey zone” of the camera positioning feature are mostly not recorded in Arlo Ultra

Events in the in the “grey zone” of the camera positioning feature are mostly not recorded

Kevin_Ku — Mon, 30 Dec 2019 17:12:08 GMT

We just bought a 3 camera Arlo Ultra System. The cameras are all mounted ~ 2m above ground level, with motion generally occurring across the filed of view. However, we have noticed that all cameras fail to record many events. The cameras seem to be more sensitive to left-to-right motion than motion in the opposite direction. Also, the cameras seem not to record any events for hours at a time which is difficult to believe. Events in the in the “grey zone” of the camera positioning feature are mostly not recorded, even with sensitivity set to 100. What can be done to improve the performance?

We are losing our confidence in this produce!

Re: Motion Detection

jguerdat — Mon, 30 Dec 2019 14:19:22 GMT

Have you increased the motion sensitivity in your modes and rules?

Re: Motion Detection

StephenB — Mon, 30 Dec 2019 15:31:12 GMT

@Kevin_Ku wrote:

We just bought a 3 camera Arlo Ultra System. The cameras are all mounted ~ 2m above ground level, with motion generally occurring across the field of view.

How far away is the motion? Also, what type of objects is it missing (people, vehicles, animals)?

Re: Motion Detection

Kevin_Ku — Mon, 30 Dec 2019 15:55:08 GMT

The motion is mainly from people and vehicles.

One camera is mounted at the street side of our house with the street about 8 meters away. That camera will pick up autos and then a short time later miss the pedestrians walking along the near sidewalk.

Re: Motion Detection

Kevin_Ku — Mon, 30 Dec 2019 16:08:56 GMT

I had not done that, but did it now.

I will let you know how it works.

Thanks

Re: Motion Detection

n1976jmk — Tue, 31 Dec 2019 02:46:32 GMT

Hi Kevin, that is correct. Cameras will not record motion events in the ‘gray area’ or top 1/3 of the screen regardless of motion sensitivity settings.