topic Re: Remote SD card access via app in Arlo Ultra

Local and Remote Access to Local Storage for Arlo Ultra via Arlo App Expected in Second Half of 2019

Prat32 — Sun, 22 Dec 2019 17:43:05 GMT

What happen to this release I’m waiting for this it’s been second half of 2019 any news please let us know thanks

Re: Local and Remote Access to Local Storage for Arlo Ultra via Arlo App Expected in Second Half of

n1976jmk — Fri, 02 Aug 2019 00:36:55 GMT

In the product managers interview thread which you can read pinned at the top here they said later this year and they are working on it currently.

Re: Local and Remote Access to Local Storage for Arlo Ultra via Arlo App Expected in Second Half of

Prat32 — Fri, 02 Aug 2019 02:08:12 GMT

Thx for response but can’t find it

Re: Local and Remote Access to Local Storage for Arlo Ultra via Arlo App Expected in Second Half of

Prat32 — Fri, 02 Aug 2019 02:09:32 GMT

Got it thanks

Re: Local and Remote Access to Local Storage for Arlo Ultra via Arlo App Expected in Second Half of

dj3w3ll1 — Thu, 15 Aug 2019 21:37:29 GMT

@james C

I am too interested in this, as I understand it currently, Arlo Ultra requires a Monthly Subscription to Arlo Smart Premier to use ANY features at the moment and you cannot access your locally stored clips on the Ultra Base Station unless you have a Arlo Smart Premier Plan, and if you have a Micro SD card installed and are trying to access the clips locally avoiding the now monthly cost for the Arlo Smart Premier Plan via the current shipping version of the Arlo App, you can’t. I was told by your support team you have to take the Micro SD card out of the Ultra Base Station each time and view the clips on a computer, which is a major inconvenience. Below is a KBase article that is listed that indicates..this feature may be coming? I thought we are now in the second half of 2019?

https://kb.arlo.com/000062202/Can-I-access-clips-stored-locally-on-my-Arlo-Ultra-camera

Also after talking with your support team over the last few days (Noreen S and Ren) that Arlo Ultra is indeed very different when comparing it to the Arlo Pro and Pro 2, but not really in a good way. You not only have to pay a premium for the system itself ($600+) then you have to pay an additional fee for Premium Video Recording Per Camera ($1.99) so your premium 4K Cameras you just bought will actually record in 4K. On top of that it seems that your “Annual Subscription” is no longer being offered as of August 1st 2019. Current Arlo Ultra users with the 1 year free Arlo Smart Premier membership will be now forced to pay a “Monthly Subscription” fee for their premium 4K camera system to even work moving forward. As I understand it, the Basic Plan, now called the “Free Plan” is having issues, and the features offered to Arlo Ultra users that choose to be apart of the Free Plan instead, after their 1 year Arlo Smart Premier membership runs out, these free features that you have listed currently do not work, such as:

- Remote and local live streaming
- Push notifications
- Auto Zoom and Tracking
- Two-way audio
- Local SD card recording

https://kb.arlo.com/000062162/What-options-will-I-have-when-the-Arlo-Smart-Premier-1-year-service-plan-ends

These features currently Do NOT work. Is there any ETA on getting these features working? It would be great if it worked as currently advertised in your KBase articles before our Arlo Smart Premier Subscription ends. If not, why wouldn’t I just buy a Arlo Pro or Pro 2, because comparing the features of them all now, the Pro and Pro 2 seem better options with the limitations currently in place for the Arlo Ultra Cameras.

I will be looking forward to your reply.

Best,

- D

Re: Local and Remote Access to Local Storage for Arlo Ultra via Arlo App Expected in Second Half of

JamesC — Fri, 16 Aug 2019 16:30:39 GMT

dj3w3ll1,

Remote access to local storage is still being worked on with an ETA for sometime in the second half of this year. You can find more information about this here: Local and Remote Access to Local Storage for Arlo Ultra via Arlo App Expected in Second Half of 2019

If you have Ultra with no subscription plan, you will still receive the features listed here: What options will I have when the Arlo Smart Premier 1-year service plan ends?

If you're having trouble with these features, please contact the Arlo Support Team to further investigate.

JamesC

Re: Local and Remote Access to Local Storage for Arlo Ultra via Arlo App Expected in Second Half of

dj3w3ll1 — Fri, 16 Aug 2019 17:09:50 GMT

It seems that after I did contact the Arlo Support Team (Noreen S and Ren) several days ago as I mentioned in my prior post, they have indicated this is a “known issue” for Arlo Ultra users who have currently selected the “Free Plan” and opted out of any Arlo Smart Premier Plan currently. Noreen S. and Ren both stated that it “had worked for some, but now it is not working for anyone that uses the Arlo Ultra System without a Arlo Smart Premier Plan attached.” So the features listed in the above KBase Article are incorrect as of this writing.

So my question is again, when will this be restored, so we don’t have to pay for a Smart Premier Plan after the 1 year free membership expires?

I will be awaiting your response.

Best,

- D

Ultra local storage access

docwebrocker — Thu, 22 Aug 2019 18:22:04 GMT

I have read that you cannot access the local storage in the Arlo Ultra hub unless you take the sdd chip out and plug it into a computer. This would be a show stopper for me. I want to be able to look at recorded video immediately should there be an intruder. Is there any hope that this could change?

Re: Ultra local storage access

Syrathos — Thu, 22 Aug 2019 18:25:00 GMT

It’s in the pipeline to be coming, but not sure on the timeline.

Re: Ultra local storage access

michaelkenward — Fri, 23 Aug 2019 09:31:12 GMT

@Syrathos wrote:
It’s in the pipeline to be coming, but not sure on the timeline.

The only clue as to timing is that Arlo announced this feature in response to complaints that there is to be no permanent cloud storage for Ultra systems after the first year's bundled subscription.

Without a subscription of any sort, users are stuck with local recording and the need to take out the memory chip if you want to look at recordings.

As the Ultra system first arrived at the beginning of the year, those first adopters ill fall off the subscription system some time next February.

There is one wrinkle on that timing, the official Ultra release was in April. The early stuff was when Best Buy jumped the gun. So, sometime between February and April seems to be the deadline for local access. Miss that and there would be hell to pay from aggrieved buyers.

Re: Ultra local storage access

docwebrocker — Fri, 23 Aug 2019 13:31:26 GMT

Thank you for taking the time to resolve this question for me and probably many others. I really love what I've read about the Arlo Ultra and the reviews are great. The only deal breaker for me was the local access issue. Knowing there will be a fix coming is enough for me to hold off until it is released. I only have one other question in my mind about my purchase timing; that is if the fix will be software or hardware. If it is a software fix, I would go ahead with my purchase. Is there any indication which it will be?

Thanks again!

Re: Ultra local storage access

VCG — Fri, 23 Aug 2019 14:22:12 GMT

I purchased my unit on January 16th 2019. I hope there is an update before I have to renew.

Remote SD card access via app

MaximKa — Tue, 01 Oct 2019 16:27:55 GMT

In the beginning of the year Arlo announced that remote SD card access functionality will be available in the second half of 2019 without requiring subscription. Is this something Arlo is still working on? Is there an updated timeline on when this feature will be available?

Re: Remote SD card access via app

JamesC — Tue, 01 Oct 2019 21:44:50 GMT

MaximKa,

Remote access to local storage is still slated for release in the second half of this year.

JamesC

Re: Remote SD card access via app

michaelkenward — Wed, 02 Oct 2019 18:39:56 GMT

@MaximKa wrote:

In the beginning of the year Arlo announced that remote SD card access functionality will be available in the second half of 2019 without requiring subscription. Is this something Arlo is still working on? Is there an updated timeline on when this feature will be available?

If this feature isn't available by the time that the first Ultra subscriptions die – next January, although April was the official launch – there will be street demonstrations that match those of last month's climate change marches.

Re: Remote SD card access via app

VCG — Wed, 02 Oct 2019 18:45:53 GMT

I too am concerned about this update. I purchased my unit on 1-16-2019. I hope they update this feature before then.

Re: Ultra local storage access

Redpower187 — Thu, 17 Oct 2019 10:33:46 GMT

It is now nearing the end of the year and there is still no access to local SD card recordings via iOS, Android or the Web Portal, this needs to happen asap.

Re: Local and Remote Access to Local Storage for Arlo Ultra via Arlo App Expected in Second Half of

Redpower187 — Wed, 23 Oct 2019 14:39:21 GMT

Please add the ability to view local SD card recordings from the iOS app, it is close enough to the end of the year and was promised for the second half of 2019.... Please Arlo!

Re: Local and Remote Access to Local Storage for Arlo Ultra via Arlo App Expected in Second Half of

Jramadan — Thu, 24 Oct 2019 14:07:05 GMT

I would love to see this release as well as a release for CVR to SD. I’m disappointed in arlo! I wish Samsung made 4k outdoor cameras because the smart cam setup is superior to this Arlo crap. Smart cam has way more range because cameras connect directly to router. Not some crap hub that has no range at all! Samsung also allows all access to recorded clips at full quality via the app. No charges for things that should come free with cameras! These are way overpriced and you want me to subscribe and pay per camera?! No!! I’m probably going to return these if I can. Very disappointed and these had so much potential. I would have purchased 14 cameras to cover my property but due to lack of range/ lack of CVR on Micro SD it’s not going to happen.

Re: Local and Remote Access to Local Storage for Arlo Ultra via Arlo App Expected in Second Half of

Johnny290 — Sun, 27 Oct 2019 00:09:15 GMT

They are working on it for the past 3 months really. I have a $25 camera that takes an SD card and I can access that SD card from anywhere in the world what is the problem. ISO dark mode is more important than this. Homekit is more important than this. Sometimes it takes 5 minutes for the library to update so I can see what motion has taken place