topic camera going offline every few minutes, activity zones recording outside the box in Arlo Ultra

camera going offline every few minutes, activity zones recording outside the box

Gavin_b — Thu, 19 Dec 2019 18:08:33 GMT

Since this new update my camera has started going offline every few minutes
Which it never before?

Plus my activity zone is set to the same as it has been but its recording everything out the box. Any ideas before I send it back, two weeks old and nothing but problems.

Re: camera going offline every few minutes, activity zones recording outside the box

cyberjunkyfreak — Thu, 19 Dec 2019 18:21:42 GMT

My base station keeps dropping offline every few minutes, flashing amber LED. It's not any issue with my network. This happened a few months ago and spent many hours troubleshooting only to find it was a problem on Arlo's end, wasted a lot of time that day.

Re: camera going offline every few minutes, activity zones recording outside the box

JamesC — Thu, 19 Dec 2019 22:17:35 GMT

What is the signal strength like for your cameras? How far away are they from your SmartHub? It sounds like the cameras could be dropping offline due to poor connectivity. If you bring the camera close to the SmartHub (temporarily to test) do you experience the same behavior?

JamesC

Re: camera going offline every few minutes, activity zones recording outside the box

Gavin_b — Fri, 20 Dec 2019 14:29:59 GMT

The signal is strong, its seems to be better now.

But I'm still having 100's of alerts a day, both the camera and hub is on the latest software, its worst at night with car headlights
I've reset the camera and hub a number of times and reset the activity zone and it's still the same.
@JamesC