topic Re: Ultra geofencing just doesn't work on iPhone in Arlo Ultra

Ultra geofencing just doesn't work on iPhone

jsismail — Sun, 08 Dec 2019 22:18:10 GMT

My wife and I both have iPhones, setup geofencing, and never reliably worked. When I knew we were both out of zone, I would wait for the Arlo App alert saying it was armed, but it wouldn't come. Only after I re-open the app would the notification arrive/be sent out. We both have Arlo always allowed to use our locations in the settings (Location Services). It just never arms.

iPhone 11 Pro, iOS 13.3

iPhone Xs, iOS 13.2.3

VMB5000R4 | 1.15.0.1_244_c345a43

Ultra H6 | 1.070.50.0_197_09137a0 (all 3 cameras)

Re: Ultra geofencing just doesn't work on iPhone

Dbensette — Mon, 09 Dec 2019 01:53:27 GMT

I have been having the same issue for a few weeks now. I was told by support that they are aware with a problem with geofencing and iOS 13 and that the next app update should correct that. Whenever that happens....🙄🙄🙄

Re: Ultra geofencing just doesn't work on iPhone

Dlo5 — Mon, 09 Dec 2019 01:55:01 GMT

Been like this for months..

Re: Ultra geofencing just doesn't work on iPhone

JamesC — Mon, 09 Dec 2019 18:09:21 GMT

Our team is aware that some users are experiencing issues with the geofencing capability on iOS. Arlo is working with our technology partner to resolve this issue expeditiously and we expect to deliver a resolution shortly. We apologize for the inconvenience and appreciate your patience while our team is working to improve the experience.

JamesC

Re: Ultra geofencing just doesn't work on iPhone

Dbensette — Mon, 09 Dec 2019 18:15:19 GMT

Thanks for the update James, it’s nice to see arlo acknowledgement an issue and let us know your working on it.

Keep it up!

Re: Ultra geofencing just doesn't work on iPhone

jsismail — Mon, 09 Dec 2019 18:20:48 GMT

Happened again this morning, but this time from my wife's device, meaning she wondere if Arlo was working as it wasn't armed while we were both out of zone. As soon as she opened the app, it triggered arming. The app is seemingly closing itself (crashing) while in the background, and not receiving location infomration as a result?

Re: Ultra geofencing just doesn't work on iPhone

candos — Mon, 09 Dec 2019 22:52:28 GMT

Thanks Arlo for letting us know you are working on this. I’ve never had this geo fencing problem before I upgraded to the latest iPhone and now ios13. Hopefully it will be fixed soon! Cheers

Re: Ultra geofencing just doesn't work on iPhone

jerBak — Tue, 10 Dec 2019 21:35:26 GMT

Mine is doing the e act same thing. As soon as I bring the app up the geofence automation runs, but it won’t recognize where I’m at if it’s not the current active app. I’ve checked every setting I can find, nothing fixes it.

Re: Ultra geofencing just doesn't work on iPhone

jsismail — Wed, 11 Dec 2019 19:32:19 GMT

Also, I'm sure it's related, but I do not receive "Location In/Out Notifications" at all.

Re: Ultra geofencing just doesn't work on iPhone

JamesC — Fri, 13 Dec 2019 16:41:53 GMT

A new version of the Arlo mobile app for iOS is now available resolving several issues with Geofencing, please make sure you have the latest version of the mobile app installed and take a look at the release notes here: Arlo iOS App - 2.12 - 13th December 2019

JamesC

Re: Ultra geofencing just doesn't work on iPhone

MortenBW — Sat, 14 Dec 2019 08:58:58 GMT

Hi,
Thanks for the new iOS update: "Arlo iOS App - 2.12 - 13th December 2019". I still have the same geofencing problem: always on away mode, but I'am not sure that my iOS app has been updated. The Arlo aap: version 2.12 (1887), but with release date on "5. Dec. 2019"!! But official release date is 13th Dec??
Regards

Re: Ultra geofencing just doesn't work on iPhone

jerBak — Sat, 14 Dec 2019 14:02:52 GMT

So I updated my app yesterday before coming home and it worked! Hopefully that did the trick. Thanks

Re: Ultra geofencing just doesn't work on iPhone

jsismail — Sat, 14 Dec 2019 14:18:58 GMT

The update seems to be working for us as well, as far as arming/disarming goes, but not wrt notifications when leaving or entering a zone.

When will notifications when leaving or entering a zone be fixed?

Re: Ultra geofencing just doesn't work on iPhone

jerBak — Sat, 14 Dec 2019 21:09:11 GMT

Just FYI, after updating the geofencing has been arming/disarming as well as sending notificatiom

Re: Ultra geofencing just doesn't work on iPhone

User7 — Sat, 14 Dec 2019 23:05:53 GMT

Can some more people confirm geofencing is now working after Arlo’s latest update?

I switched to completely bypassing Arlo for geofencing and I’m using IFTTT to arm and disarm. It’s been working perfectly!

I might switch back to Arlo if it’s operational again, although...I really like IFTTT’s ability to arm and disarm based on Sunset and Sunrise.

Re: Ultra geofencing just doesn't work on iPhone

Dbensette — Sat, 14 Dec 2019 23:19:35 GMT

Arlo geofence is working.

Re: Ultra geofencing just doesn't work on iPhone

Clippy — Sun, 15 Dec 2019 11:52:05 GMT

Hi,

I have the latest version of the the app, 2.12, and this still does not work and has been like this from the launch of IOS 13, do you not test your software before launch ? Maybe Beta versions this would avoid this mess