topic Re: VMS5240 Network Drivers in Arlo Ultra

VMS5240 Network Drivers

Arloultra — Tue, 10 Dec 2019 20:33:49 GMT

I have been having audio cutting in and out on both cameras since installation. Full signal!! Called support twice because the first time I thought I had dialed the wrong number and was being scammed! Was told they needed me to DL "team viewer" so they could remotely look at my sys32 files for correct network drivers and if missing they would install and fix my audio issue for $99 US. To my surprise the second call told me the same thing and I did need the drivers to fix the issue. I hung up and starting typing. Can't quite wrap my head around the fact I need to pay Netgear/Arlo support to render my cameras audio usable. The problems is only noticeable while using my iphone. Any knowledgeable feedback is appreciated. 😞

Re: VMS5240 Network Drivers

jguerdat — Wed, 11 Dec 2019 13:53:14 GMT

Nope, you DID phone a scammer. Use the Contact Support link at the bottom here. Googling for support is always a crap-shoot.

Re: VMS5240 Network Drivers

Arloultra — Wed, 11 Dec 2019 13:56:22 GMT

Last night the audio feed was working. Today it’s back to cutting in and out and I also noticed the record and snapshot icons are both missing from the video feed. How does the installation of drivers on my PC fix a problem on the Arlo app audio feed ? Where is the common connection between Modem/Router, Smart Hub, PC, and Arlo app ?
https://my.arlo.com/hmsweb/users/library/share/link/4F52B858CC8BB1DB_201912

Re: VMS5240 Network Drivers

Arloultra — Wed, 11 Dec 2019 19:22:28 GMT

Finally reached the correct support. Beware of fraudulent websites and tech-support! Just had to remove cameras and reinstall.