topic Re: Ultra Cams recording 5.4 minutes of this all night long. in Arlo Ultra

Ultra Cams recording 5.4 minutes of this all night long.

Kland — Tue, 10 Dec 2019 16:15:16 GMT

For about a week now my Ultra cams are being triggered by what appears to be some sort of flying video artifacts and recording it repeatedly for 5.4 minutes all night long. It was not raining, there were no bugs flying around nothing visible around or near the cameras at all. I turned off night vision to see if that was the cause of the artifacts and the motion detection stopped all together and still had the flying whatever it is. In-addition to all of that, the cameras are recognizing my grill as a person and recording it for 4.5 minutes, recognizing drain grate as an animal and recording it for 4.5 minutes, a stationary parked car is recognized as a vehicle and being record 4.5 minutes. Right now this is not a very effective security system because I have to disable it at night or risk going over the data cap on my internet. Please advise and fix. I have 2 base stations and 5 cams all doing the same thing.

Re: Ultra Cams recording 5.4 minutes of this all night long.

Kland — Tue, 10 Dec 2019 16:17:30 GMT

Another Video

Re: Ultra Cams recording 5.4 minutes of this all night long.

surfer1000 — Tue, 10 Dec 2019 17:00:36 GMT

Your not alone!

Re: Ultra Cams recording 5.4 minutes of this all night long.

JamesC — Tue, 10 Dec 2019 17:20:44 GMT

The development team is investigating reports of users seeing a 2K badge instead of a 4K badge for Ultra cameras in their library. I will provide an update when we have more information on this issue.

JamesC

Re: Ultra Cams recording 5.4 minutes of this all night long.

surfer1000 — Tue, 10 Dec 2019 17:29:30 GMT

I have sensitivity down to 10% yet this one camera keeps recording

Re: Ultra Cams recording 5.4 minutes of this all night long.

LandJS — Wed, 11 Dec 2019 00:47:07 GMT

I have had hose streamers on night vision since I first bought my 4 original 10 months ago then added 2 more and they had it and just added another and it does to, figured it must be normal. When my outdoor security lights come on it goes away and things are almost as good as daytime on those cams. Figured it was just night vision but then I haven't seen others to know if it's common or not.

Re: Ultra Cams recording 5.4 minutes of this all night long.

robot-monster — Wed, 11 Dec 2019 01:27:00 GMT

HA! I figured it was just mist since we finally got something resembling fall where I'm at!

Re: Ultra Cams recording 5.4 minutes of this all night long.

Zstankovics — Mon, 16 Dec 2019 12:39:30 GMT

I am pretty sure since the last base station update my cameras now record at night for 300 seconds every single time motion is triggered.. my spot light will also stay on for the same time frame. I have tried resetting the camera and changing the motion sensitivity and it doesnt effect anything. It works perfect during the day. I feel like every few weeks I run across another issue with these. A few weeks ago my main camera wouldnt even pick up motion all the time then this recent update made it record for too long. Can this please be fixed?

Re: Ultra Cams recording 5.4 minutes of this all night long.

Zstankovics — Mon, 16 Dec 2019 12:41:52 GMT

I have also noticed my camera records outside of my activity zone and its plugged in to power

Re: Ultra Cams recording 5.4 minutes of this all night long.

JamesC — Tue, 17 Dec 2019 19:44:04 GMT

We are aware of a small number of users who have been negatively impacted due to recent Ultra FW releases. This resulted in false motion detection events, inconsistent activity zone behavior and SmartHub devices dropping offline. The development team is actively testing a firmware fix to address these concerns. Arlo would like to thank the users who have been working with our engineering team to provide field data to help us better understand what users are experiencing.

We will continue to update you on the progress and appreciate your patience while we work to deliver the fixes.

JamesC

Re: Ultra Cams recording 5.4 minutes of this all night long.

Kland — Wed, 18 Dec 2019 15:38:32 GMT

Thanks for the update. Please hurry up this issue is absolutely ridiculous. If internet providers did not have data caps I could careless if these things recorded 24/7 but many do. My cameras recorded rain, yes rain all night long the other night. The only thing I can do is disable the system at night or what I've been doing when I remember is unplug the bases from the internet and let them record to the SD card.

Re: Ultra Cams recording 5.4 minutes of this all night long.

robot-monster — Wed, 18 Dec 2019 20:26:50 GMT

We had this issue since the 12/2 firmware update. It continues w/today's firmware update (that was pushed to my base station).

In the meantime we set the record time to 30 sec clips instead of recording until activity stops. At least it's not killing my internet plan yet.

Re: Ultra Cams recording 5.4 minutes of this all night long.

JamesC — Thu, 19 Dec 2019 17:41:54 GMT

The major issues being discussed in this thread have been resolved with the most recent Ultra Camera and SmartHub firmware updates. Please check here to make sure your systems automatically updated to the latest versions:

Arlo Ultra VMC5040 - 1.070.50.2_205_0c7c8e1 - 19th December 2019

Arlo SmartHub VMB5000 - 1.15.0.4_297_aa40f04 - 18th December 2019

If you're having a different issue, please open a new thread here in the community, reach out to me in a private message directly or contact support to further investigate: Arlo Support Team

A big thanks to the community for helping our engineering team troubleshoot these issues and thank you for your patience while we worked to release these updates.

JamesC

Re: Ultra Cams recording 5.4 minutes of this all night long.

Kland — Thu, 19 Dec 2019 18:35:23 GMT

Thank you!