https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1743497#M8565 <P>I need a solution to my problem. I bought a plan but it is not showing up on my account and I can not take advantage of features like Activity Zones!</P> Fri, 06 Dec 2019 02:27:29 GMT peterconner 2019-12-06T02:27:29Z https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1742592#M8382 <P class="p1">I purchased the Arlo Ultra 2 Camera system (Model VMS5240) at Best Buy on Nov. 27, 2019. It includes a 1 year Arlo Smart Plan but there are no instructions on activating the plan. I setup my account as instructed but there is no plan. I have spoken on phone to the Support Center several times but they have not helped me. How do I get my plan???</P> Mon, 02 Dec 2019 21:38:38 GMT https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1742592#M8382 peterconner 2019-12-02T21:38:38Z https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1742623#M8391 <P>peterconner,</P> <P>&nbsp;</P> <P>When adding the SmartHub to your account, the plan is automatically applied. Do you have a ticket number I can reference for your open support case so I can review and escalate as necessary?</P> <P>&nbsp;</P> <P>JamesC</P> Tue, 03 Dec 2019 00:02:36 GMT https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1742623#M8391 JamesC 2019-12-03T00:02:36Z https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1742764#M8414 <P>I have two case numbers: 41299237, 41300344. My SmartHub is on my account but the plan was not added.&nbsp;</P> Tue, 03 Dec 2019 23:53:02 GMT https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1742764#M8414 peterconner 2019-12-03T23:53:02Z https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1743497#M8565 <P>I need a solution to my problem. I bought a plan but it is not showing up on my account and I can not take advantage of features like Activity Zones!</P> Fri, 06 Dec 2019 02:27:29 GMT https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1743497#M8565 peterconner 2019-12-06T02:27:29Z https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1743503#M8566 <P>Activity zones are broken on Ultra hubs with a firmware patch a couple days ago.&nbsp; So, you're not missing out on much atm.&nbsp; Super frustrating.</P> Fri, 06 Dec 2019 03:29:07 GMT https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1743503#M8566 enigmaphoenix 2019-12-06T03:29:07Z https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1743578#M8577 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/717592">@enigmaphoenix</a>&nbsp;wrote:<BR /> <P>Activity zones are broken on Ultra hubs with a firmware patch a couple days ago.&nbsp;</P> </BLOCKQUOTE> <P>Cloud Activity Zones seem to be working for me.&nbsp; I am certainly getting recordings, but I haven't confirmed that all have motion inside the zone.</P> Fri, 06 Dec 2019 13:44:22 GMT https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1743578#M8577 StephenB 2019-12-06T13:44:22Z https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1743670#M8607 <P>peterconner,</P> <P>&nbsp;</P> <P>I've escalated your open support ticket. An agent will be reaching out to you with an update soon.</P> <P>&nbsp;</P> <P>JamesC</P> Fri, 06 Dec 2019 19:05:16 GMT https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1743670#M8607 JamesC 2019-12-06T19:05:16Z https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1743983#M8729 <P>Thanks</P> Sun, 08 Dec 2019 01:14:09 GMT https://community.arlo.com/t5/Arlo-Ultra/How-do-I-get-my-free-subscription-plam/m-p/1743983#M8729 peterconner 2019-12-08T01:14:09Z