topic Re: Dec 2nd firmware update in Arlo Ultra

Dec 2nd firmware update

Dbensette — Wed, 04 Dec 2019 03:13:48 GMT

Is anybody having problems with the most recent ultra base station firmware?

I noticed my cameras which were connected to the ultra base station didn’t have any recording and kept going offline for some reason. I narrowed it down to only happening since the dec 2nd firmware update, and after some testing I realized that the base station will go online but goes offline as soon as any camera is triggered to record.

This is completely the opposite I would like a security camera to work. Why would I want a camera to go offline as soon as it’s triggered. Then no recording is saved afterwards?

I have been having geofence issues which I have relied on for over a year since iOS 13 and I am told it is being worked on and should be fixed in the next app update. Now, they have another “update” which is another step backwards.

Anybody else having this issue with the ultra? My arlo pro base is still working as expected, minus the geofence issue...

Re: Dec 2nd firmware update

Omengramirez — Wed, 04 Dec 2019 04:03:54 GMT

The same is happening to my base station. After the latest firmware update the base station is frequently offline. My base station never goes offline prior to yhe firmware update....

Re: Dec 2nd firmware update

surfer1000 — Wed, 04 Dec 2019 07:06:31 GMT

I have this problem 2, 4 ultras and door bell with chime fail to work now!

I can live view buts thats all I can do, all motion and recording fails, although the ultra lights will come on, linked devices ie Arlo light dont come on either, total system failure.

My door bell still flashes on motion but nothing else!

I noticed the new base firmware and also my cameras got one on the 3rd as well.

Re: Dec 2nd firmware update

ilco13 — Wed, 04 Dec 2019 07:20:25 GMT

Same problem here with new fimrware .15

Base station keep rebooting. Please correct that as soon as possible Arlo!

Re: Dec 2nd firmware update

Br11183 — Wed, 04 Dec 2019 08:25:42 GMT

I am having a different issue, but what seems possibly related...

I have ten cameras that I installed in August and have been running great. I realize today that I have one of my two base stations offline, which I find weird. I restart it, verify the ethernet port, plug it into a different port on my router, etc. When I restart it, it will briefly seem like it is working; new videos from throughout the previous offline time start go update to my app and the website, etc. Then as suddenly as it works, it goes offline again.

I have five cameras and a base station offline for a reason I cannot figure out.

Re: Dec 2nd firmware update

ilco13 — Wed, 04 Dec 2019 09:06:59 GMT

I've just desactivates the motion detection on all Arlo cameras ans the base station does not reboot any more.

This is not an acceptable solution as there is no alert/recordings but at least this is a workaround to be able to check live what happens on camera.

Re: Dec 2nd firmware update

Hemanta — Wed, 04 Dec 2019 09:35:34 GMT

My smart hub is all right, maybe, But one of my ultra camera don't record motion, and if no motion record no push notification. I turn off and on my camera. I restarted my smart hub but still same. No motion record no push. I see live when I click to view but no motion record. After restarting hub it still blue. Look like is hub is ok. It's been from yesterday. I had lots lots of motion record and notification from out of acitvity zone before and now no motion record no nothing.

Re: Dec 2nd firmware update

surfer1000 — Wed, 04 Dec 2019 09:40:17 GMT

I've had my hub lose its light totally, twice! But for now its blue and stable, but system still down, not happy with all the money I've spent on my system

Re: Dec 2nd firmware update

JamesC — Wed, 04 Dec 2019 17:48:58 GMT

What are you seeing that is indicating the SmartHub is going offline? What is it's LED behavior at the time you're experiencing the issue?

JamesC

Re: Dec 2nd firmware update

surfer1000 — Wed, 04 Dec 2019 18:37:28 GMT

I've had no system working now for over 24hrs since you updated the smart hub, no recordings no working door bell no working arlo lights

Re: Dec 2nd firmware update

ilco13 — Wed, 04 Dec 2019 18:48:50 GMT

hello,

When a motion is detected on one of the cameras, first the LED turns off and then after few minutes it is fixed orange.

I need to unplug the base station, wait few minutes then turn off motion detection and then the LED stays blue as it should !

best regards

Re: Dec 2nd firmware update

surfer1000 — Wed, 04 Dec 2019 19:07:59 GMT

Re: Dec 2nd firmware update

JamesC — Wed, 04 Dec 2019 19:21:08 GMT

surfer1000,

Are you able to remove and reapply power to your SmartHub? Do you still see the same behavior after a reboot?

JamesC

Re: Dec 2nd firmware update

surfer1000 — Wed, 04 Dec 2019 19:24:25 GMT

Yes base keeps going from solid blue to flashing orange every few mins or so

Re: Dec 2nd firmware update

surfer1000 — Wed, 04 Dec 2019 19:42:37 GMT

Is there any way to roll back the firmware?

Re: Dec 2nd firmware update

surfer1000 — Wed, 04 Dec 2019 20:10:05 GMT

No light on at all at base station for last 10mins

Re: Dec 2nd firmware update

surfer1000 — Wed, 04 Dec 2019 20:11:51 GMT

Back to solid orange

Re: Dec 2nd firmware update

ilco13 — Wed, 04 Dec 2019 20:26:19 GMT

Hello,

So after more than 24h of Arlo system failure, I think I found a solution.

First unplug your base station. Wait 2 minutes after it is unplugged.

Avoid any motion in front of you cameras!

Then plug it back wait until it flashes orange / is solid blue, go quickly to your iOS/Android app and disable all recording (sound and motion detection).

You should be able to watch live what happens on your camera. For me it first asked to update camera firmware : I did it one after another progressively.

Then wait a little bit (I waited all day long... might be too much).

Finaly re-switch motion/sound detection in your application via the mode menu.

And... it seems to work at my home !!! At least for the last three hours, fix blue LED on base station, motion record working etc....

Re: Dec 2nd firmware update

Nathan-aus — Wed, 04 Dec 2019 20:27:47 GMT

My system is no longer recording anything. But I keep getting alerts - for EVERYTHING. My activity zones are no longer working. @JamesC when will a fix be deployed? This is extremely annoying.

Re: Dec 2nd firmware update

53Crusher — Wed, 04 Dec 2019 20:34:30 GMT

I tried again, to associate a camera to my non-video doorbell and remote chime. For the first time in a long time, all three appear to be working like they used to. Now, my system doesn't send any notification on movement by cameras or record video even though it is in armed status. Base station is going offline frequently. Great........