topic Re: New issue: All cameras are connected but no video recordings in Arlo Ultra

New issue: All cameras are connected but no video recordings

DRA_PA — Thu, 24 Jan 2019 01:50:58 GMT

As of last night my cameras stopped recording or if they are they are not sending notifications or videos to the library. I’m on the latest firmware and the cameras can do live recordings. Light on the base unit is blue. I’ve restarted the base and cleared cache on my browsers. Checked all the motion settings on all of the devices. Not sure what else I can do this time. Anybody else having any other solutions? Thanks for the suggestions I’ve received on this issue. I thought they were making progress with the most recent fiirmware release. This is getting comical now.

Re: New issue: All cameras are connected but no video recordings

jguerdat — Thu, 24 Jan 2019 14:25:54 GMT

I'm getting recordings. Are you using any additional features such as zones? If so, try turning them off.

Re: New issue: All cameras are connected but no video recordings

JamesC — Fri, 25 Jan 2019 01:59:30 GMT

DRA_PA,

As jguerdat mentions, i'm seeing recordings as well. Are you still seeing this behavior? If you record manually, does a recording arrive in the library?

JamesC

Re: New issue: All cameras are connected but no video recordings

DRA_PA — Fri, 25 Jan 2019 02:02:58 GMT

It resolved by itself mid day today. Was not recording for at least a day and a half.

Re: New issue: All cameras are connected but no video recordings

JamesC — Fri, 25 Jan 2019 02:04:03 GMT

DRA_PA,

Thanks for the quick reply on this. We've seen some other reports of this and the engineering team is currently working on the issue.

JamesC