topic Re: An unexpected error occurred. in Arlo Ultra

An unexpected error occurred.

No88Fan — Sun, 24 Nov 2019 20:16:27 GMT

When trying to go Live on cameras on both my base stations, I'm getting "An unexpected error occurred. Please try again." on my laptop through arlo.com. I can go Live on my iPad just fine. Any ideas? Is the web site causing this?

Re: An unexpected error occurred.

jguerdat — Mon, 25 Nov 2019 14:53:41 GMT

Is Flash enabled in the browser? Are you live streaming 4k or lower? Try turning off 4k live streaming.

Re: An unexpected error occurred.

No88Fan — Mon, 25 Nov 2019 15:24:01 GMT

I'm using Chrome at home and at work. I have Flash enabled in both locations. I'll have to check what resolution I'm using for live video but it's probably not 4K since I don't have anything that will display 4K.

Re: An unexpected error occurred.

No88Fan — Mon, 25 Nov 2019 15:28:11 GMT

Forgot to mention that I had the error last night at home but iPad worked then and work computer with Chrome worked this morning.

Re: An unexpected error occurred.

JamesC — Mon, 25 Nov 2019 17:37:33 GMT

No88Fan,

Are you still experiencing the same issue now at home?

JamesC

Re: An unexpected error occurred.

No88Fan — Tue, 26 Nov 2019 03:58:26 GMT

Yes, it's still broke! I've done everything I can find to allow Flash in Chrome. The Flash icon at the top of the page is green. I've reloaded the page numerous times. I've loaded the latest Flash. I don't know what else to try.

Re: An unexpected error occurred.

No88Fan — Tue, 26 Nov 2019 10:20:32 GMT

Here's another fact I just realized might have bearing. I have two Display Adapters: AMD Radeon HD 6800M Series and Intel HD Graphics 3000. This weekend, the AMD device started failing (boot would hang with no video) so I disabled it. Also, the Intel device reports that Windows has stopped it reported problems. But I still have good video on my extended monitor that the screen controller calls the PC monitor. I don't know how my video is working with these two devices disabled but I've had this "unexpected error" ever since then.