topic Re: can't add PVR to urlo ultra in Arlo Ultra

can't add PVR to urlo ultra

KennethT — Wed, 20 Nov 2019 05:27:28 GMT

i added 2 ultra camera kits to my current arlo pro 2 setup. i activated the 1 year free plan BUT when i tried to add PVR to one of my camera i get stuck the last step of checkout. When i click on check out nothing happens. i have tried using 3 different credit cards and still the same. anyone has the same problem?

Re: can't add PVR to urlo ultra

KennethT — Wed, 20 Nov 2019 05:31:22 GMT

correction. on the last page when i press "complete payment" nothing happens.

i included updated pic

Re: can't add PVR to urlo ultra

StephenB — Wed, 20 Nov 2019 13:41:19 GMT

Do you have an ad blocker running? If you do, you might want to disable it for the arlo site.

Generally you need to contact Arlo support on subscription problems: https://www.arlo.com/en-us/support/contact.aspx

Re: can't add PVR to urlo ultra

KennethT — Wed, 20 Nov 2019 14:11:35 GMT

no ad blocker. i have tried from Android APP. chrome and edge browser. all same issue.

Re: can't add PVR to urlo ultra

StephenB — Wed, 20 Nov 2019 15:23:26 GMT

@KennethT wrote:

no ad blocker. i have tried from Android APP. chrome and edge browser. all same issue.

Then you'll need to try support.

Re: can't add PVR to urlo ultra

JamesC — Wed, 20 Nov 2019 17:14:45 GMT

KennethT,

I will reach out to you in a private message to gather more information.

JamesC

Re: can't add PVR to urlo ultra

KennethT — Wed, 20 Nov 2019 17:26:03 GMT

thanks just replied ur message