topic Re: 4k logo in Arlo Ultra

Local 4K viewing problem

Johnny290 — Tue, 12 Nov 2019 17:35:24 GMT

Anybody notice with the new app when using live view, on your local network. I no longer see the 4K logo in live view

Re: 4k logo

jsturess — Mon, 11 Nov 2019 11:16:03 GMT

No, its there for me

Re: 4k logo

Johnny290 — Mon, 11 Nov 2019 13:59:51 GMT

Thanks not seeing 4k logo on mine for reason

Re: 4k logo

Johnny290 — Mon, 11 Nov 2019 14:56:09 GMT

I have a Samsung S10 , I have an iPad and an Android tablet. All three devices are not showing the 4K logo yes I am home on the same network

Re: 4k logo

Redpower187 — Mon, 11 Nov 2019 16:20:53 GMT

There is a bug either with the app or with the newest firmware.

I have noticed that when you bring up a stream for the first time, it will stream in 1080p (no 4K logo) but after closing the stream and reloading it again, it will stream in 4K like it should and the logo returns.

Re: 4k logo

Johnny290 — Mon, 11 Nov 2019 16:24:42 GMT

Thanks for the information

Re: 4k logo

Johnny290 — Mon, 11 Nov 2019 16:40:33 GMT

Well I can't get the 4K logo no matter what I do. I've had Arlo for years every time these people update something they end up breaking something else it never ends

Re: 4k logo

JamesC — Mon, 11 Nov 2019 19:08:20 GMT

Johnny290,

Try rebooting your SmartHub and test again. Do you still see the same behavior?

JamesC

Re: 4k logo

Johnny290 — Mon, 11 Nov 2019 20:27:32 GMT

I have rebooted my Smart Hub without any Improvement still no 4K

Local 4K viewing problem

Johnny290 — Tue, 12 Nov 2019 01:48:15 GMT

Has anybody else lost local 4K viewing seems like it happened after the latest update for the app. When I view my cameras on my local network it just says live view it no longer says 4K. And I can have more than 3 cameras on the same time without a problem and you're only supposed to be able to view 4K two cameras simultaneously which means I am no longer getting 4K over my local network

Re: Local 4K viewing problem

Johnny290 — Tue, 12 Nov 2019 12:23:08 GMT

I hope I'm not the only one having this problem

Re: Local 4K viewing problem

jguerdat — Tue, 12 Nov 2019 13:35:58 GMT

Works here on ANdroid. Is the 4k local streaming enabled in the camera video settings?

Re: Local 4K viewing problem

Johnny290 — Tue, 12 Nov 2019 16:02:36 GMT

Yes my 4K is enabled I have not made any changes seems since the last update I no longer get local 4K over my local network

Re: 4k logo

Johnny290 — Tue, 12 Nov 2019 17:30:51 GMT

Any updates on this matter

Re: Local 4K viewing problem

Johnny290 — Wed, 13 Nov 2019 21:43:46 GMT

Well I got home from work today and my local 4K viewing is working once again very happy about that