topic Re: Motion without recording in Arlo Ultra

Motion without recording

RSC1 — Tue, 22 Oct 2019 15:53:49 GMT

Why am I getting frequent motion detection notices, but no recordings?

Re: Motion without recording

JamesC — Tue, 22 Oct 2019 16:52:44 GMT

RSC1,

How often is this happening? Do the recordings never arrive or are they late? Does it happen for all cameras?

JamesC

Re: Motion without recording

RSC1 — Tue, 22 Oct 2019 16:56:49 GMT

Since 11:53 EST. I’m getting motion notifications and seeing the ball and SD card symbols turning orange, but nothing appears in my library.

Re: Motion without recording

JamesC — Tue, 22 Oct 2019 21:48:23 GMT

RSC1,

Try rebooting your SmartHub. Are you still seeing the same behavior?

What mode are you using (default Armed or a custom mode)?

JamesC

Re: Motion without recording

Kammfam — Tue, 22 Oct 2019 22:36:44 GMT

Check your SD card. They are probably there. Arlo doesn't have a clue why this is happening to people.

https://community.arlo.com/t5/Arlo-Ultra/Camera-recording-but-no-video-on-portal-New-thread/td-p/1719343

Re: Motion without recording

RSC1 — Tue, 22 Oct 2019 23:21:44 GMT

I had rebooted remotely and it seems to be working, but there’s a six minute lag until it hits the library.

Re: Motion without recording

VCG — Tue, 22 Oct 2019 23:25:13 GMT

Try a power cycle on hub, that worked for me. Not a remote restart.

Re: Motion without recording

RSC1 — Tue, 22 Oct 2019 23:26:31 GMT

Yep. That’s what I’m about to do. I was at work and could only restart it remotely

Re: Motion without recording

Xquzme — Wed, 23 Oct 2019 14:23:24 GMT

I noticed this as well last night on my system. It shows motion 7 hrs ago but no recordings. I have rebooted my hub by unplugging for 20 seconds then rebooting. We will see if it helps to rectify some of the issues.

Re: Motion without recording

Xquzme — Wed, 23 Oct 2019 19:21:40 GMT

Well, that didn't seem to rectify the issue. Again, I see a vehicle drove by 1 hr ago on my app and no recorded video in my notifications.

Re: Motion without recording

VCG — Wed, 23 Oct 2019 19:45:29 GMT

It helped a little for me then I put all cameras back to the factor settings. Such as record until motion is done, and only activating that one camera that sees motion and not others too. Video to library still takes about 5 minutes.