topic Re: Arlo Ultra Iphone App in Arlo Ultra

Arlo Ultra Iphone App

Xquzme — Fri, 18 Oct 2019 18:10:58 GMT

Since the new updated app was launched I am not longer getting my notifications on the app for iPhone 6s iOS13.1.3 app . I get motion alerts on the phone but they are not displaying as notifications on the Arlo app. Anyone else notice this.

Re: Arlo Ultra Iphone App

JamesC — Fri, 18 Oct 2019 21:51:31 GMT

Xquzme,

Can you give more detail on this? What do you mean when you say you are getting "motion alerts" but not notifications on the Arlo app? Can you provide a screenshot of the motion alert you are seeing?

JamesC

Re: Arlo Ultra Iphone App

Retired_Member — Fri, 18 Oct 2019 22:38:58 GMT

I think Xquzme means that notifications are showing up as banners and on the lock screen perfectly fine, but the red badge icon with the number of notifications you have inside of it is not showing up next to the Arlo app.

I'm having this same issue which began after the fix for no notifications at all on Arlo Ultra systems came out a few days ago.

This issue occurs on all devices in our family:

- iPhone X
- 2x iPhone XS Max
- 2x iPad Pro

All devices are either on iOS 13.1.2 or 13.1.3 and all devices have the latest version of the Arlo app installed.