topic Re: Cloud recording showing up late in Arlo Ultra

Cloud recording showing up late

ESentz — Tue, 15 Oct 2019 20:39:18 GMT

Hello all,
I am runnig into issues with my Arlo Ultra. Like others have mentioned, my set up misses motion or sees motion and does not record to the library, especially at night. Now, I have a new issue on top of that. Over the past few days, I will recieve a notification of motion. I will then check the library of the camera the motion occured on and no recording is showing. Then, about 5 or 10 minutes later, the recording shows up. Previously, when Arlo did record, the library video would show quickly. Any ideas of what could cause this. My app is up to date and I have tried signing in and out of the app with no luck. It occurs on all cameras that pick up any motion. Any help would be great!

Re: Cloud recording showing up late

Zachattack — Tue, 15 Oct 2019 23:04:10 GMT

I have the same issue with delayed clips. Seems like the clips display in the library at least 5 minutes after the notification. My recording and notifications seem to be working OK. But the delay to the library is puzzling.

Re: Cloud recording showing up late

jsturess — Wed, 16 Oct 2019 04:56:52 GMT

Do you both use 4K cloud savings?

Re: Cloud recording showing up late

Zachattack — Wed, 16 Oct 2019 05:20:41 GMT

I am, maybe that’s what is going on

Re: Cloud recording showing up late

ESentz — Wed, 16 Oct 2019 06:17:05 GMT

I am also using 4k recordings. Never had any issues until lately though.

Re: Cloud recording showing up late

Deebo408 — Thu, 17 Oct 2019 02:18:49 GMT

I’m having the same issue. The library recording shows up after 5 Minutes or so. Any updates on the issue?

Re: Cloud recording showing up late

ESentz — Thu, 17 Oct 2019 02:31:17 GMT

I still have the issue and it seems others do also. I have tried to reconnect all cameras to the base, tske away activity zones, etc with no luck.

Re: Cloud recording showing up late

Xquzme — Thu, 17 Oct 2019 15:39:31 GMT

I am also having this issue. I am not getting any notification in the New Arlo App and it show motion especially at night but does not record. I have rebooted the base station hub , removed my activity zones. Would nice to know what is going on. I suspect after their App update they have some new bugs. Any idea of a fix or update?

Re: Cloud recording showing up late

Zachattack — Thu, 17 Oct 2019 20:02:38 GMT

The 5 minute delay seems irrelevant to 4K or HD, since my ultras in Hd that get triggered take just as long.

Maybe it has to do with ‘smart notifications’ as this goes through a server for analysis after recording.

Re: Cloud recording showing up late

ESentz — Thu, 17 Oct 2019 20:20:03 GMT

I can say previuosly on the legacy app before switching to the new app, I never had a problem getting my 4k or hd recordings quickly. Definitely muxh faster then now. Also, the motion detected with no cloud recording was also not an issue. It could be app related.

Re: Cloud recording showing up late

JamesC — Fri, 18 Oct 2019 16:20:25 GMT

The development team is investigating reports of this issue. I will provide an update when I have more information.

JamesC

Re: Cloud recording showing up late

ESentz — Sat, 19 Oct 2019 15:55:01 GMT

Thanks for the information James. Hope they find the solution to the issue.

Re: Cloud recording showing up late

jsturess — Sat, 19 Oct 2019 16:04:01 GMT

I have ultra and arlo pro 2 on ultra bases, and there is no problem with pro 2 cameras, they are updated immediately but for ultra cameras it takes loooooong time

Re: Cloud recording showing up late

MTP60 — Sun, 20 Oct 2019 15:37:36 GMT

Same issue on my system and also on Pro2 system that is running along with the ultra.

Re: Cloud recording showing up late

jsturess — Sun, 20 Oct 2019 17:33:00 GMT

Have you same problem when you use live view and end it? My pro2 update directly but not my Ultra

Re: Cloud recording showing up late

ESentz — Mon, 21 Oct 2019 02:54:56 GMT

My live view, at times, is very slow to connect and sometimes will connect, play a live view that is very delayed and then stop and go back to trying to connect again. Though it doesnt happen often, it is an annoyance.

Re: Cloud recording showing up late

GraemeMitchell — Mon, 21 Oct 2019 15:41:10 GMT

On average what is the length of time between the camera sending the Motion Alert and it showing up to view in the Library, mine is approx 5-10 minutes

Re: Cloud recording showing up late

ESentz — Tue, 22 Oct 2019 01:13:29 GMT

Currently, the time to show up in the library is 5-10 minutes, but occasionally can be longer. Previuosly, depending upon recording length, would be under a minute or so.

Re: Cloud recording showing up late

GraemeMitchell — Tue, 22 Oct 2019 01:15:49 GMT

I would love to know what changed and has caused the delay as well as why it just hasn’t been rolled back to when it was a few minutes

Re: Cloud recording showing up late

ESentz — Tue, 22 Oct 2019 01:27:26 GMT

I would like to know also. When I first got the system, all was good. Now I seem to have one issue after another that was not a problem before. Hopefully they figure it all out, as when it was all working together, it was a great system.