topic Re: Camera's not recording to library in Arlo Ultra

Camera's not recording to library

Jonsey1958 — Wed, 18 Sep 2019 03:08:12 GMT

Can anyone give advice, camera's were working fine, then a few days ago stopped recording to the library. They work fine manually, but do not pick up motion of any kind . So I reset base station and everything was ok for a couple of hours, then back to the same problem, not picking up motion. Come on arlo these are supposed to be security cameras to prevent burglary, what is going on.

Re: Camera's not recording to library

Kiwi_Arlo — Wed, 18 Sep 2019 08:57:39 GMT

Sounds similar to the issue that I and lots of others appear to be having - more in other threads, but if it's the same problem then the bottom line is that there isn't a fix yet. Suggest you call Arlo and log the problem.

Re: Camera's not recording to library

Jonsey1958 — Wed, 18 Sep 2019 09:09:29 GMT

Hi, Yeah seems to be a problem for Arlo. Hopefully they will fix the problem otherwise I wonder how many law suits they will face if properties get broken into and the cameras don't record. I for one would take them to the cleaners

Re: Camera's not recording to library

brh — Wed, 18 Sep 2019 12:38:44 GMT

@Jonsey1958,

I had a similar problem recently with three of my 6 Ultras after a firmware release.. The motion detection icon on the devices page would turn amber, but I was not getting any recordings or notifications. I don't know if this will help you or not but how I solved the problem is as follows:

For each camera that was affected I

1) removed the camera from my account.

2) power cycled the hub

3) added the camera back to my account.

Been 3 weeks or so and the problem has not returned.

Brian

Re: Camera's not recording to library

Jonsey1958 — Thu, 19 Sep 2019 03:22:29 GMT

Thanks, I will give that a go. Otherwise if all else fails back they are going.
Cheers.

Re: Camera's not recording to library

Jonsey1958 — Thu, 26 Sep 2019 00:10:55 GMT

Hi, did as you suggested. Removed cameras ect, then re added. So far so good all working perfectly. Cheers.

Re: Camera's not recording to library

bukomodem5 — Sat, 05 Oct 2019 20:37:04 GMT

AVM4000C-100NAS Arlo pro 3 Camera Kit

Re: Camera's not recording to library

michaelkenward — Sun, 06 Oct 2019 11:06:05 GMT

@bukomodem5 wrote:

AVM4000C-100NAS Arlo pro 3 Camera Kit

You have a question? Does it have anything to do with the original post?

Re: Camera's not recording to library

Renest — Wed, 09 Oct 2019 13:23:56 GMT

Same problem here. Help... Arlo

Re: Camera's not recording to library

dekat12 — Tue, 15 Oct 2019 14:53:00 GMT

This problem is far from being resolved. It's October 15 and I have alerts but nothing in the library since 2:15 am. These cameras are beyond useless and a total waste of money.

Can't wait for my Ring Camera's to arrive so I can dump these worthless Arlo cameras

Re: Camera's not recording to library

Tmq — Tue, 15 Oct 2019 16:48:13 GMT

I Am having the same issue since today morning, my cameras are recording but not showing in library. How to fix this? I am experiencing too many issues with Arlo cameras....

Re: Camera's not recording to library

richbrew — Tue, 15 Oct 2019 18:53:27 GMT

same on two different house two different base stations, not recording to cloud!

Re: Camera's not recording to library

MartinSwede — Tue, 15 Oct 2019 19:08:53 GMT

Hi
Many have the same problem. Talked to support but no fix. I solved it when I removed all my cameras from the Smart Plan. After 10 min my smart notifications was gone and only dummies like sound or motion was received but then my recordings start to work again. When swift back to smart plan the recordings stopped working. So Arlo have a big problem with smart plan.

Re: Camera's not recording to library

Tmq — Tue, 15 Oct 2019 19:18:19 GMT

Thanks for your reply, I will try to call support and submit the ticket. This is ridiculous having so many issues with those cameras recently.

Re: Camera's not recording to library

Markh2249 — Tue, 15 Oct 2019 22:27:06 GMT

When you uninstall the camera will you lose pictures in the library from that camera? Then reinstall the camera.

Re: Camera's not recording to library

dekat12 — Wed, 16 Oct 2019 00:07:10 GMT

If they are having a huge issue with the Smart Plan, then they need to refund all uses that have it.

I'm completely done with this company and the constant issues with their cameras. My new cameras can't get here fast enough

Re: Camera's not recording to library

Tmq — Wed, 16 Oct 2019 00:53:36 GMT

I Just noticed when I remove all activity zones it records videos and all are visible in library.... this is very weird.. what is the point of paying for smart subscription? It is useless.

Re: Camera's not recording to library

shumph — Wed, 16 Oct 2019 03:07:38 GMT

Started have this same problem last night (10/14/19 @ 2301).
Can I add the cameras back to my account without taking them down?

Re: Camera's not recording to library

Pisani — Wed, 16 Oct 2019 03:45:53 GMT

John

Re: Camera's not recording to library

shumph — Wed, 16 Oct 2019 04:45:23 GMT

Thank you. I’ve had these cameras with no issues for many years. Then a few weeks ago, the original camera went offline for a week. It suddenly came back online a few days ago. Now I am having this issue, notification but not recording. Grrrrr!