topic Re: Arlo Ultra - Stopped sending push notifications on iOS in Arlo Ultra

VMB5000r4 No Push Notifications Since Updates Done

Nikkidee — Sun, 13 Oct 2019 03:31:01 GMT

Since updating to iOS 13.1.2 and having version 2.9.1 (1134) I have not been receiving push notifications. I am able to get email notifications though? Please help.

Not receiving Rich Notifications

AussieSkier — Thu, 10 Oct 2019 22:13:40 GMT

Just subscribed and have the current firmware and App - live in Australia - subscribed to Premier Plan

I do not receive Rich Notifications as advertised - text only, no photo/picture on Samsung S8+.

The "Call a Friend" and e911 option is also not available, and does not appear as a menu option.

All camera's are active

Arlo Ultra not sending push notifications

Albymangels — Mon, 14 Oct 2019 17:41:38 GMT

Arlo, I’m no longer receiving push notifications from my system; however, I still live camera vision and library downloads. I believe it’s a problem with your new app. The system was working fine yesterday.

Re: Arlo Ultra not sending push notifications

SGibbo — Sat, 12 Oct 2019 13:55:54 GMT

I have the same issue. Lost push notifications only on all devices. Have activated email notifications to get by. Tried everything to get push notifications back. No luck. Arlo please fix ASAP.

Re: Arlo Ultra not sending push notifications

Wheatpack — Sun, 13 Oct 2019 01:56:55 GMT

Yes same problem here looks to record motion etc and puts it in the library but no notifications - pretty frustrating as it’s been working since we purchased them about a month ago then about 2 days ago it stopped.... If there are common issues with these devices they should be communicated to affected users...

Re: Arlo Ultra not sending push notifications

Brainster — Sun, 13 Oct 2019 02:41:51 GMT

Same issue. Working one day then not the next.

Re: Arlo Ultra not sending push notifications

SGibbo — Sun, 13 Oct 2019 03:53:01 GMT

I have emailed Arlo. 3-5 business days to reply. If anyone gets notifications working before then please share. From what I can see, customers everywhere have this issue and haven’t had it resolved for months. NB door bell has stopped calling devices.

Stopped getting notifications

McIntyreFam — Sun, 13 Oct 2019 05:21:21 GMT

I have recently stopped getting notifications and can’t see why

Re: Stopped getting notifications

Chell — Sun, 13 Oct 2019 05:57:21 GMT

We haven’t been getting any notifications on our phones, I have an IPhone and a Samsung and they are both not working and haven’t been for the last 2 days. Something needs to be fixed ASAP. I have tried everything to get notifications but to no avail.

No Notifications

squid2107 — Sun, 13 Oct 2019 07:19:26 GMT

Since the upgrade I have no notifications at all. I have checked all
Software and notification settings. I have re-I stalled app numerous times, re booted base station and my modem as well as reading all other suggestions in the forums on here regarding the issue.
I am running iOS 13 and the most recent app.
Very frustrating, not much point having cameras if I am not being notified when they are triggered.

Re: VMB5000r4 No Push Notifications Since Updates Done

SGibbo — Sun, 13 Oct 2019 09:04:52 GMT

Same problem here. Emailed and sent arlo a FB message. Waiting for a reply. Looks like many other people have same issue.

Re: Arlo Ultra not sending push notifications

JandK — Sun, 13 Oct 2019 10:38:27 GMT

I bought my cameras today - same issue. Have tried turning notifications off and on in both the arlo app and iOS settings. Have set zones and power cycled the base station as well as deleting the app and starting over. Not a great introduction to the product seeing they were purchased specifically to be notified of movement. Would love to know when arlo plan on fixing this issue.

Re: VMB5000r4 No Push Notifications Since Updates Done

Nikkidee — Sun, 13 Oct 2019 21:09:39 GMT

Thanks for your message. I’ve just spent 40 minutes on the phone trying different troubleshooting options. Still no push notifications. Case has been escalated to higher technical support to see if they can help. Fingers crossed they get back to me quickly.

Re: VMB5000r4 No Push Notifications Since Updates Done

SGibbo — Sun, 13 Oct 2019 22:00:12 GMT

Thanks for the update.
I received a email from arlo pretty much stating. try turn it off and on again. Please share if you get it resolved. Thanks.

Arlo Ultra - Stopped sending push notifications on iOS

Vidura — Mon, 14 Oct 2019 17:13:09 GMT

Version 2.9.1

IoS 13.1.1

2 days ago app stopped sending push notifications, email notification still happen. The most important part of the system which are the notifications have stopped working. Tried everything from reinstalling the app to resetting the smart hub. Nothing has worked so far

Re: No Notifications

StephenB — Sun, 13 Oct 2019 22:37:34 GMT

@squid2107 wrote:
I am running iOS 13 and the most recent app.

Can you let us know the actual app version?

Re: No Notifications

squid2107 — Sun, 13 Oct 2019 22:41:27 GMT

2.9.1 (1134)

Thanks

Re: Arlo Ultra - Stopped sending push notifications on iOS

Streak2 — Sun, 13 Oct 2019 22:56:30 GMT

There are a number of posts about this. There appears to be a problem with the app under IOS 13. Arlo are aware of this and are working on a fix.

Re: No Notifications

StephenB — Sun, 13 Oct 2019 23:15:30 GMT

Is the legacy app also installed on the iPhone/iPad?

If it is, try uninistallng it.

Re: No Notifications

squid2107 — Sun, 13 Oct 2019 23:34:18 GMT

No Legacy is not installed.
Very frustrating!