topic Re: Arlo Ultra has stopped recording motion in Arlo Ultra

Arlo Ultra has stopped recording motion

AndrewHirst — Mon, 14 Oct 2019 07:13:57 GMT

My Arlo Ultra set-up has decided to stop recording motion (and does not notify of motion either). I’ve changed nothing in the set-up - it has just stopped (after working fine beforehand). Can anyone help? Could this be due to a firmware update gone wrong?

Re: Arlo Ultra has stopped recording motion

JamesC — Mon, 14 Oct 2019 16:42:13 GMT

AndrewHirst,

Is the system set to the default Armed mode or are you using a custom mode?

JamesC

Re: Arlo Ultra has stopped recording motion

AndrewHirst — Mon, 14 Oct 2019 16:52:06 GMT

Armed mode.

Re: Arlo Ultra has stopped recording motion

JamesC — Mon, 14 Oct 2019 17:06:32 GMT

AndrewHirst,

Try rebooting your SmartHub and then test again. Do you still experience the same behavior? If you walk in front of the cameras to deliberately trigger them, does the running man icon turn amber indicating motion is being detected?

JamesC

Re: Arlo Ultra has stopped recording motion

AndrewHirst — Mon, 14 Oct 2019 20:37:42 GMT

The app is recording video of the motion, but not providing alerts on the app.

Re: Arlo Ultra has stopped recording motion

JamesC — Tue, 15 Oct 2019 16:31:15 GMT

The development team released a cloud fix late last night that resolves this issue. Please let me know if you're still experiencing an issue with notifications.

JamesC

Re: Arlo Ultra has stopped recording motion

AndrewHirst — Tue, 15 Oct 2019 19:29:03 GMT

Thanks James, will do

Re: Arlo Ultra has stopped recording motion

Simulv — Wed, 16 Oct 2019 11:24:41 GMT

Push Notifications still not working:(

Re: Arlo Ultra has stopped recording motion

JamesC — Wed, 16 Oct 2019 17:18:46 GMT

Simulv,

I've sent the logs you provided over to the development team to further investigate. I will let you know as soon as I have more information.

JamesC

Re: Arlo Ultra has stopped recording motion

Kadksbj2004 — Wed, 16 Oct 2019 20:50:52 GMT

My Arlo ultra does not notify me of motion and does not record. It will do it sometimes on some cameras but not the other. I need help

Re: Arlo Ultra has stopped recording motion

JamesC — Wed, 16 Oct 2019 21:09:00 GMT

Kadksbj2004,

It sounds like the issue is intermittent if it will sometimes notify and record...If you try a motion detection test, does the camera detect motion when you're standing in front of it? See here: How do I use the motion detection test for my Arlo device?

JamesC