topic Re: Is anyone using Arlo Doorbell with the Ultra kit? in Arlo Ultra

Ultra and Door Bell Not Connecting

pasipple — Wed, 16 Jan 2019 05:54:22 GMT

Just upgraded my system from Pro 2 to the Ultra over the weekend. I’ve had the Arlo Door Bell installed on the Pro 2 system since the door bell was launched. It worked fine.

However, I have not been able to connect the door bell (or chime) to the SmartHub. I tried everything numerous times. Rebooting the hub, resetting the hub, holding the door bell sync button for 10-secs, etc. No luck.

Called Arlo tech support the other day and they told me the door bell was not yet compatible with the SmartHub. They didn’t even offer my any assistance for trouble shooting.

Curious...why I couldn’t find any other posts on either the Ultra or Door Bell threads? Anyone have similar issues? Anyone else been told by Tech Support that the door bell is not compatible? Anyone got the door bell connected to the new hub?

Thanks...

Note: Using SmartHub Model VMB5000 not the VCM4030P as shown on the posting. Drop down box doesn’t give the VMB5000 option.

Re: Ultra and Door Bell Not Connecting

adammiarka — Wed, 16 Jan 2019 13:08:24 GMT

Having the same issue as well. After about 10 tries, figured the Doorbell is not yet compatible with the Smart Hub. @JamesC can you confirm this is the case? And if so, is there a timeline for when the Doorbell will work with the new Smart Hub?

Arlo Ultra - Arlo Audio Doorbell Won't Connect

wrathgar — Thu, 17 Jan 2019 20:41:10 GMT

So, I purchased the Arlo Ultra 4-pack, connected all cameras and updated to the lastest firmware for today's date (1/17/19). My two Arlo Audio Doorbells won't connect to the Arlo Smarthub. I called tech support and was told simply that the doorbells won't connect to the Smarthub.

Will they be able to connect with another firware update?

Re: Arlo Ultra - Arlo Audio Doorbell Won't Connect

JamesC — Thu, 17 Jan 2019 21:21:25 GMT

Correct. I don't have an exact time frame for this release but doorbell compatibility will be available in a future update.

JamesC

Re: Arlo Ultra - Arlo Audio Doorbell Won't Connect

53Crusher — Fri, 18 Jan 2019 14:18:48 GMT

Same with me. Just received my Arlo Ultra 4-pack, with new doobell and chime. Firmware of Smarthub is up to date. Spent several hours trying to get the doorbell to connect. What a huge dissapointment for a new Arlo customer. How will I know when I can use the doorbell?

Re: Arlo Ultra - Arlo Audio Doorbell Won't Connect

pasipple — Fri, 18 Jan 2019 15:16:01 GMT

Heads up to Arlo. Would have been nice if Arlo would have notified customers on this site that the door bell was not compatible at launch of the Ultras. Then customers like you and me wouldn’t have had to spend numerous hours trouble shooting something that Arlo knew wasn’t going to work! Common sense and decency!.

I’m OK with a notice upfront that an upgrade will happen in the near term.....not OK with hiding the issues to customers prior to purchase.

I have an Arlo Pro 2 system and the door bell works fine. If I would have known that initially the door bell would not work with the Smarthub/Ultras I would have held up my purchase until a later date. Now I have a system with no functioning door bell.. Terrible public relations and customer service.

Arlo Doorbell & Ultra Compatibility?

Jdelvalle1 — Mon, 28 Jan 2019 17:06:45 GMT

Is arlo ultra and arlo doorbell compatable? I have been trying to sync the two devices for over an hour already. Also I have been on hold with support for about 30 minutes as well. The application does not seem to find the doorbell when I click add device. Can anyone help with this? Or do I have a defective doorbell? Please help!!! (using smart hub but i didnt see option for post)

Arlo Doorbell & Ultra Compatibility?

jguerdat — Mon, 21 Jan 2019 19:19:42 GMT

Apparently not yet. It will require a firmware update to enable some extra features such as the doorbell.

Arlo Doorbell & Ultra Compatibility?

Jdelvalle1 — Mon, 21 Jan 2019 19:20:25 GMT

where did you find out this info? or is it just an assumption?

Arlo Doorbell & Ultra Compatibility?

jguerdat — Mon, 21 Jan 2019 19:20:37 GMT

It's been commented on here - can't remember whether it came from an Arlo employee. Others have tried to pair the doorbell with the Ultra base with no luck but it works fine on older bases.

Is anyone using Arlo Doorbell with the Ultra kit?

Jdelvalle1 — Mon, 21 Jan 2019 16:50:38 GMT

Is anyone useing the Ultra and the Doorbell together? I purchased both but I cant seem to sync them together. Do I have a defective doorbell or is it not compatable? Frustrated and cannot find any info online. Please help.

Arlo Doorbell & Ultra Compatibility?

Jdelvalle1 — Mon, 21 Jan 2019 19:20:49 GMT

No word on the firmware update yet? When I first set up the ulta kit this week it had an update but nothing since. Wish I could find something online that supports this info for an update. Recking my brain with this issue and support was no help.

Re: Is anyone using Arlo Doorbell with the Ultra kit?

NRH71 — Sat, 19 Jan 2019 22:31:33 GMT

Nope. Not compatible yet.

Re: Is anyone using Arlo Doorbell with the Ultra kit?

Jdelvalle1 — Sat, 19 Jan 2019 22:44:24 GMT

is it just a firmware update that should make them sync? Or do I just return the doorbell because they are introducing something new?

Re: Is anyone using Arlo Doorbell with the Ultra kit?

MyOWNAdvocate — Sat, 19 Jan 2019 22:46:31 GMT

Firmware update down the road is my understanding

Arlo Doorbell & Ultra Compatibility?

chadwight — Mon, 21 Jan 2019 19:21:00 GMT

Same issue here. Please provide fix, so i can get this installed with my 2 arlo ultras, and move on to more exciting things in my life than working to get a doorbell installed ;).

Thanks

Arlo Doorbell & Ultra Compatibility?

Jdelvalle1 — Mon, 21 Jan 2019 19:21:11 GMT

I think I was more upset that I wasted so much time trying to find a fix for it and for no info to be on their site. Also 40 minutes on hold with support to speak to someone and that person not to give me any info except a senior support member will call me back! Like wtf just tell me if they are compatible or not! Was pissed off more for the lack of info.

Arlo Doorbell & Ultra Compatibility?

chadwight — Mon, 21 Jan 2019 19:21:25 GMT

I opened a ticket with support, they are supposed to call back "within the day"

Also stumbled across this youtube post from a user with the same issue, but no clarity in resolution there either: https://www.youtube.com/watch?v=GBQB0KyVwvI

Arlo Doorbell & Ultra Compatibility?

ShayneS — Mon, 21 Jan 2019 19:22:46 GMT

Hello Everyone,

Arlo Ultra & Doorbell compatibility will be coming in a future update. We will announce it here when it's available. Thank you for your patience.

Re: Arlo Doorbell & Ultra Compatibility?

chadwight — Mon, 21 Jan 2019 19:30:43 GMT

Thanks Shayne. I guess I'll just hang on to it, in anticipation of support. Any thoughts on timing we can look towards (Q12019/Q22019/other)?

Or (not that I necessarily would, but..) would the doorbell and chime work, in sync with the camera, if I deployed an older (non-ultra) version base station, alongside the ultra base station?