topic Re: Arlo Ultra Subscription Error in Arlo Ultra

Arlo Ultra Subscription Error

Redpower187 — Sun, 22 Sep 2019 04:11:38 GMT

Hi,

My arlo subscription all of a sudden reads free trial till 1 Jan 1970

Anyone else have this problem?

Re: Arlo Ultra Subscription Error

Redpower187 — Sun, 22 Sep 2019 14:09:05 GMT

And now none of my local live streams will display in 4k.

What is going on Arlo???

Re: Arlo Ultra Subscription Error

Redpower187 — Mon, 23 Sep 2019 07:02:32 GMT

Now none of my cloud recordings are in 4K (yes I have a pvr subscription)

What is going on?

Re: Arlo Ultra Subscription Error

JamesC — Mon, 23 Sep 2019 22:05:00 GMT

Redpower187,

What client are you using (iOS,Android, Web)? Does it behave the same way when using a different client?

JamesC

Re: Arlo Ultra Subscription Error

Redpower187 — Mon, 23 Sep 2019 22:39:31 GMT

On the iOS app.

Have also tried on the web, same problem?

Re: Arlo Ultra Subscription Error

JamesC — Tue, 24 Sep 2019 00:09:56 GMT

Redpower187,

I will reach out to you in a private message to gather more information

JamesC

Re: Arlo Ultra Subscription Error

Redpower187 — Fri, 04 Oct 2019 09:02:24 GMT

I am suppose to receive a refund for PVR and was told to resubscribe to fix it. Still have not received any refund, so am not willing to spend more money again to get something that I have already paid for and should still have working as it did prior to recent app updates or whatever triggered the problem.

My Arlo Smart subscription still says it expires on 1 Jan 1970 and was told by support to ignore it.

On another note... all three of my ultra cameras that are plugged in to AC power via genuine Arlo outdoor charge cables make an intermittent ticking noise when viewed on live view and also shows up on recordings. On battery only, the noise disappears.

Surely some bright spark at Arlo can fix this, getting frustrated with the lack of genuine support. I also think it is about time the iOS/android apps get a complete redesign and overhaul?

Re: Arlo Ultra Subscription Error

JamesC — Fri, 04 Oct 2019 16:46:06 GMT

Redpower187,

Redfunds often take 4-5 business days to be received...when you spoke with support, did they provide an estimated time for the refund? I will follow up with your support case.

JamesC

Re: Arlo Ultra Subscription Error

Redpower187 — Sun, 06 Oct 2019 06:41:44 GMT

It has been longer than that, still no refund.

Will re-add PVR when I get refunded, still sceptical that it will work again the way it did by simply removing and re-adding.

Will post back an outcome, still have the odd issue also of my subscription reading trial ends 1 Jan 1970? What would cause that? maybe after installing the new iOS app?