topic Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered in Arlo Ultra

Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

srandall25 — Thu, 22 Aug 2019 02:41:41 GMT

I have programmed my Arlo Security Light to start recording on my Arlo Ultra camera if motion is detected; however it is not working. I have two different security lights and cameras for the front and back yard setup this way, but neither works.

I just tested this tonight. If i walk in front of the security light, the motion sensor triggers and the light turns on. I then check a few minutes later (even later) and there is no video in the video library for the this event. I do notice the camera light comes on upon triggering the security light.. but it apparently is not recording.

I have attached a screen shot showing the settings for the security light. I have added the device for the Front Yard camera, and set this to record. I have done this same setting for my backyard security light and camera as well. Same result. Please take note that the motion sensor is triggering because the light comes on, so this is not an issue with the motion sensitivity setting.

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

TomMac — Thu, 22 Aug 2019 11:30:58 GMT

I would try and delete the mode for the light to trigger the camera...

Test the lights on their own and confirm they send out alerts to you when triggered

reboot base

rebuild a new mode for the light to trigger a camera

test

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

Mdterps — Thu, 22 Aug 2019 12:08:57 GMT

I am having this same problem now. My rules which trigger recordings on non-ultra cameras are working fine, however all my security light motion rules which are supposed to record on ultra cameras are not working. I have tried rebooting everything and re-creating rules and I am still unable to record on my Ultra when Motion is Detected by my multiple security lights.

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

srandall25 — Thu, 22 Aug 2019 16:38:40 GMT

See attached screenshot.. by deleting the mode, do you mean simply unchecking 'motion is detected' and changing 'record' option to 'do nothing' ?

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

srandall25 — Fri, 23 Aug 2019 03:21:02 GMT

I called Arlo Support center today and after some lengthy troubleshooting, they confirmed this is a problem that they also duplicated on their end. The Arlo Security Light will not trigger recording with after motion detection with the Ultra or Pro.... Here is their response via email to me on the subject matter...

"Update from Arlo: Hi, Scott,

I am done replicating your concern. I installed Arlo security light and added to our arlo account. Edited the rule to Allow ultra camera to record video when the security light detects motion. Allow the Light to detect motion and I received notification but no recording in the library. Tried also arlo pro camera to record video when arlo light detects motion but still no recording. Tried also creating custom mode and still having the same result.

I will be escalating this case to the engineering team for proper resolution and I will get back to you for update."

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

KenC — Sat, 24 Aug 2019 18:32:07 GMT

Have a similar problem. I set the Arlo Ultro to start recording video when the Arlo light detects motion. When the Arlo Light triggers, the Arlo Ultra actually also starts recording. However, the recording is not saved up on the Cloud, but appears to be only saved locally as I looked at the uSD Card and saw the video there. Uploaded my rule.

Appreciate notifications when there's an update. thanks.

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

Llamawerkz — Mon, 26 Aug 2019 13:47:28 GMT

I'm having the same issue and will put in my own support ticket to hopefully push this along.

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

Jason_ca — Sat, 31 Aug 2019 21:50:42 GMT

I have the same problem, security light triggered the Ultra camera recording but only stored locally in SD card, not in the cloud.

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

frekedk — Sun, 01 Sep 2019 03:04:23 GMT

Same issue as the rest with motion detected by the lights but no recording in the cloud.

@Arlo - Please update us on a status / estimate a time for a fix

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

frekedk — Tue, 03 Sep 2019 15:00:49 GMT

No update on the missing cloud recording?

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

srandall25 — Tue, 03 Sep 2019 15:06:22 GMT

Nope. It’s been crickets since Arlo recognizes this very same problem on their end. My ticket is still open on this.

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

frekedk — Thu, 05 Sep 2019 11:18:04 GMT

@srandall25 - Please try if you get recordings now... I just enabled mine to try it out if anything changed and got 2 4K recordings saved in the Cloud.

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

KenC — Fri, 06 Sep 2019 04:12:24 GMT

Interesting. Did you make any changes or anything? I'm still not getting the video uploading to the cloud.

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

frekedk — Fri, 06 Sep 2019 04:26:18 GMT

Not a single change.....

I had the system "Unarmed" since end of August to save battery so I was pretty surprised when the footage showed up in the cloud after I set it backed to "Armed" just to try.

Bjørn 🙂

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

srandall25 — Fri, 06 Sep 2019 04:45:49 GMT

No. It’s a problem recognized by Arlo and they haven’t fixed it yet.

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

srandall25 — Wed, 25 Sep 2019 21:43:53 GMT

none of that works. As previously stated, Arlo recognizes this to be a problem. They haven't provided a firmware update yet to fix it.

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

KenC — Sat, 05 Oct 2019 03:06:14 GMT

Just checking to see if anyone has heard about any updates yet. thanks.

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

srandall25 — Sat, 05 Oct 2019 04:06:58 GMT

Nope and I’ve had an open trouble ticket on this for over a month now. Kinda surprised Arlo hasn’t fixed this problem that their own support team admitted to duplicating on their end.

Re: Arlo Security Light Doesn't Start Recording on Camera When Motion Triggered

JamesC — Mon, 07 Oct 2019 16:31:17 GMT

The development team is investigating reports of this issue. I will provide an update as soon as I have more information.

JamesC

Arlo Lights will detect motion and turn on camera but the lights themselves stay off even at night.

Dman89 — Mon, 21 Oct 2019 00:58:08 GMT

I have the Arlo light set with cross trigger on cameras. The lights will detect motion and turn on the cameras but the lights themselves do not come on. This is at night. Is this normal? Is there a rule or something I have missed?

When I turn off the cross trigger rule and just arm the lights they come on with motion detection.

I get push notifications either way.