topic Cameras are not recording with the new app in Arlo Ultra

Cameras are not recording with the new app

Jkslough — Tue, 01 Oct 2019 21:29:56 GMT

Not recording with new app. Constantly have to restart base

StephenB — Mon, 30 Sep 2019 23:50:37 GMT

Are you seeing your subscription in your account? If so, is the camera active?

Jkslough — Tue, 01 Oct 2019 00:59:40 GMT

Yes the camera is active

StephenB — Tue, 01 Oct 2019 20:26:57 GMT

Recording isn't done by the app - it involves the camera, base station, and the cloud. The app can trigger geofencing, but that's about it.

So if you aren't using geofencing, the recording issue is something else (changes in the cloud perhaps). I suggest contacting support. https://www.arlo.com/en-us/support/contact.aspx