topic Re: New app can't discover devices. Help!!! in Arlo Ultra

New app can't discover devices. Help!!!

Brook-Spencer — Fri, 27 Sep 2019 10:44:49 GMT

Tried logging into Arlo wifi network but don't know password.

Re: New app can't discover devices. Help!!!

StephenB — Fri, 27 Sep 2019 10:48:43 GMT

@Brook-Spencer wrote:

Tried logging into Arlo wifi network but don't know password.

You don't need to log into that network (and in fact you can't). That network is closed - and only used by the cameras. The base station is connected with ethernet to your routers, and you access https://my.arlo.com (or the apps) on your normal network when you are home.

Re: New app can't discover devices. Help!!!

Brook-Spencer — Fri, 27 Sep 2019 11:04:25 GMT

Thanks for that. Helpful. But still the new app can't find the devices that work perfectly well with the old app.

Re: New app can't discover devices. Help!!!

JamesC — Fri, 27 Sep 2019 16:12:28 GMT

Brook-Spencer,

You don't need to reclam, readd or do any new setup when you download the new app. Simply install the new mobile app and use the same credentials that you used to login with the legacy app and all of your devices will still be present.

JamesC

Re: New app can't discover devices. Help!!!

Brook-Spencer — Sun, 29 Sep 2019 04:35:07 GMT

I have spent hours trying to get everything working after loading the new app. All now working except NO RECORDING!!!

Do I now need an Arlo subscription plan???

So frustrated....

Re: New app can't discover devices. Help!!!

StephenB — Sun, 29 Sep 2019 20:30:09 GMT

@Brook-Spencer wrote:

Do I now need an Arlo subscription plan???

You do need a subscription for the ultra. Did you have the trial subscription before? If so, did you check to see if that was still attached to your account?

Re: New app can't discover devices. Help!!!

Brook-Spencer — Mon, 30 Sep 2019 08:07:45 GMT

How do I know if I still have a subscription ?

Re: New app can't discover devices. Help!!!

StephenB — Mon, 30 Sep 2019 12:05:10 GMT

@Brook-Spencer wrote:

How do I know if I still have a subscription ?

Go into the web client (https://my.arlo.com) on a PC, and look in settings. You'll see subscription on the right.

If it shows a subscription, then click on it. Scroll down to "manage camera status" and make sure that your ultra is active.