topic Re: Arlo Ultra did not provide free 1 year subscription in Arlo Ultra

Arlo Ultra did not provide free 1 year subscription

noboruarlo — Thu, 12 Sep 2019 09:31:31 GMT

Hi,

There wasn't any options to activate my free subscription plan when I first power up the smart hub. I reboot a few times but the status is still no subscription.

Re: Arlo Ultra did not provide free 1 year subscription

TomMac — Thu, 12 Sep 2019 11:27:17 GMT

The Ultra subscription is only good if you set it up in the same country purchased in....

If this is true then you have to contact Arlo support

Arlo Ultra Free Subscription not activated

noboruarlo — Thu, 19 Sep 2019 03:17:52 GMT

Hi,

I have been struggling with Arlo Ultra for weeks! I have not gotten any response from Arlo. This is the worst product I have ever gotten from Ultra. I wish they will just kill off this product.

I bought the Arlo Ultra 3 device package. I am in a region with Arlo Smart Plans. However, I am never able to activate the free subscription that is promised in the box. I am not sure why Arlo makes it so diffficult to setup this device. I have totally given up. JamesC maybe you can share some light?

Re: Arlo Ultra did not provide free 1 year subscription

noboruarlo — Thu, 19 Sep 2019 03:19:55 GMT

Arlo support is not providing a solution but simply ignoring my problem. If they treat their customers this way, I can see where the brand is heading.

Re: Arlo Ultra did not provide free 1 year subscription

StephenB — Thu, 19 Sep 2019 11:22:28 GMT

@noboruarlo wrote:

Arlo support is not providing a solution but simply ignoring my problem.

Are you living in a country where subscriptions are offered? Also, did you buy the cameras locally, or did you buy them in another country?

It'd be helpful to know if you meet their conditions for getting the subscription or not.

FWIW, I think they ought to be available if you purchased the cameras in another country - as long as the subscription is offered where you are now. Spinning up subscriptions in a new country likely does take some effort (the terms of service have to be drawn up for each country, and that requires some legal effort).

Re: Arlo Ultra did not provide free 1 year subscription

noboruarlo — Thu, 19 Sep 2019 23:34:42 GMT

My friend got the cams from Amazon in US but the plans are available in Singapore where I am trying to install it. So I do not think it should be an issue, but Arlo does not want to support it.

Re: Arlo Ultra did not provide free 1 year subscription

StephenB — Fri, 20 Sep 2019 10:25:48 GMT

@noboruarlo wrote:

My friend got the cams from Amazon in US but the plans are available in Singapore where I am trying to install it. So I do not think it should be an issue, but Arlo does not want to support it.

Personally I agree that shouldn't be an issue, but it is excluded in the terms.

https://community.arlo.com/t5/forums/replypage/board-id/en-arlo-smart/message-id/2510 wrote:

...The free 1 year plan is only claimable in the country in which the system was purchased. ...

Not sure if they'd make an exception or not. You could try private messaging @JamesC and enquire.