topic Re: New Arlo iOS app to function 100% on iOS 13 status? in Arlo Ultra

New Arlo iOS app to function 100% on iOS 13 status?

n1976jmk — Wed, 11 Sep 2019 19:21:10 GMT

Good afternoon all, I am holding off updating my phone to the iOS 13 GM build and staying on iOS 12 since we know Arlo notifications aren’t working from the new Arlo app on iOS 13.

Can one of the Arlo employees tell us when they expect an update to be release to the Apple App Store that restores notifications so I can update my iPhone to iOS 13.

Thank you in advance!

Re: New Arlo iOS app to function 100% on iOS 13 status?

JohnThunderr47 — Wed, 11 Sep 2019 20:52:40 GMT

I'm wondering this myself. I'm running the last public bata for ios 13 and my push notifications are not working. I did find a work around where I've enabled homekit notifications when it detects motion. This seems to work the way Arlo used to.

Re: New Arlo iOS app to function 100% on iOS 13 status?

n1976jmk — Mon, 16 Sep 2019 20:16:16 GMT

Hi @JohnThunder.

Could you please tell me how you setup your HomeKit exactly with iOS 13 to send you notifications of your Arlo ultra camera? I’d like to test it.

Appreciate it!!!!

Jonathan

Re: New Arlo iOS app to function 100% on iOS 13 status?

JohnThunderr47 — Mon, 16 Sep 2019 20:21:20 GMT

Sorry, I don’t have an ultra. I don’t believe the ultra is compatible with HomeKit yet. I have read they are working on it.

Re: New Arlo iOS app to function 100% on iOS 13 status?

JamesC — Thu, 19 Sep 2019 17:52:38 GMT

Arlo Mobile app version 2.9 is now available for iOS supporting iOS13. Please make sure you have the latest version of the mobile app downloaded from the app store.

For more information take a look at the release notes and knowledge base articles below:

Arlo iOS App - 2.9 - 19th September 2019

Will I need to reconfigure any settings after downloading the new Arlo app?

Why do I need to download a new Arlo app?

Why am I not receiving Arlo notifications on my iOS device?

JamesC