topic Re: Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS in Arlo Ultra

No notifications and no recordings but motion detection is working

SuperZwu — Tue, 28 Jan 2020 15:48:54 GMT

I already posted this issue after the last firmware update but since the issue remains the same for me even I'm running the latest firmware (1.12.3.2_134_185068d) and no joke but Arlo's system to track support tickets is just crap!

Again my issue:

I don't get any notifications on any of my devices (iPad, iPhoneX) even I completely deleted the app and re-installed it according to Arlo's support steps (offloading ...)

The motion detection is working perfectly - if the system is armed and I walk by a cam and then check the Arlo App I can see the still picture of myself for each of the cams but there are no recordings showing up in the library and much worse - I don't get a push notification!

Please HELP!!

Betreff: No notifications and no recordings but motion detection is working

fly71 — Sun, 08 Sep 2019 18:23:14 GMT

I have the same problem, I don’t get any notification anymore. I uninstalled the old Arlo App and installed the new one.
Please solve this problem asap!

Betreff: No notifications and no recordings but motion detection is working

Nick-Nickel — Mon, 09 Sep 2019 09:06:38 GMT

The same with me.
The Pushmail you get only when you open app.

Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS

SuperZwu — Thu, 12 Sep 2019 17:55:23 GMT

Again my issue:

I don't get any notifications on any of my devices (iPad, iPhoneX) even I completely deleted the app and re-installed it according to Arlo's support steps (offloading ...)

Please HELP!!

Re: Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS

StephenB — Thu, 12 Sep 2019 18:31:05 GMT

If you are running OS 13 then this is a known bug (which Arlo will fix).

Re: Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS

SuperZwu — Fri, 13 Sep 2019 03:22:17 GMT

I am NOT running iOS13!
Still on iOS12 and still no notifications!

Re: Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS

JessicaP — Fri, 13 Sep 2019 17:03:28 GMT

If you're running iOS 12 but not receiving push notifications on the new Arlo app (not legacy app), try to check your notification settings to be sure that the push notifications is turned on. You can do this by going to iPhone settings > Arlo > Notifications. If this is already on, try toggling it off and on. If the issue persists, try to reboot your iOS device to see if that helps.

Otherwise, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS

SuperZwu — Fri, 13 Sep 2019 17:43:41 GMT

Ok I will do that all over again ... did the whole procedure already 1-2x

Maybe I’ll have more luck this time and hopefully the support issue tracking is working at all...

Re: Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS

alelas — Fri, 13 Sep 2019 23:15:22 GMT

I am not receiving push notifications/emails for motion detection for over a month now. In my case is not related to the new app.
I did everything such as factory reset, created a new account, tried on different mobiles, removing and adding cameras, reinstalling app, changing location, mute and unmute notifications, disallow/allow notification on iphone for arlo app.
Nothing helped. I am having this issue since I first muted notifications for 30 min. over a month ago.
If you have not used this feature yet, I recommend not to, until arlo come up with a solution on this.

Re: Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS

fly71 — Sat, 14 Sep 2019 03:39:19 GMT

I also have the problem not getting notifications anymore since a while. I could not find out since when exactly I have this problem. But now I remember also using this mute notifications once and it can be not been working since then.
@Arlo: Focus on this function for this Issue and fix this problem asap.

Re: Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS

SuperZwu — Sat, 14 Sep 2019 04:09:26 GMT

For me it's a similar story - my notifications disappeared right at a Firmware upgrade (not the App!)

I can't remember if I also used the "mute" function but it's possible - anyway Arlo came out with a new firmware that fixes that issue they said but it didn't for me.

Now I'm here, with the latest Arlo App, the latest firmware and a camera system for >1k and no notifications ... @Arlo please fix this ASAP!!!

Re: Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS

JessicaP — Mon, 16 Sep 2019 15:51:00 GMT

Our development team is aware about users not receiving push notifications from their Arlo Ultra and is investigating the issue. We appreciate your patience and understanding about this and will provide any update as soon as we have more information to share.

Re: Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS

fly71 — Wed, 18 Sep 2019 04:09:09 GMT

With me it’s not an Ultra but an Arlo Pro 2 im having this problem. So it’s seems to be an general problem.

Re: Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS

JessicaP — Wed, 18 Sep 2019 16:28:00 GMT

Hi fly71,

What phone device are you using? And what version are you running for the new Arlo app?

Re: Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS

fly71 — Wed, 18 Sep 2019 17:03:00 GMT

iPhone X with iOS 13 and the new Arlo App 2.8(909)

Re: Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS

SuperZwu — Wed, 18 Sep 2019 17:29:55 GMT

IPhone X on iOS 12.4.1 with the Arlo App 2.8(909)

and

iPadPro on iOS 13 with Arlo 2.8(909)

Re: Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS

JessicaP — Wed, 18 Sep 2019 20:39:27 GMT

fly71 and SuperZwu,

For push notifications not working on iOS 13, our development team is aware about this issue. You can check this thread: Arlo App Version 2.8 Notification Issues with iOS 13.1 Beta 2

SuperZwu,

For not receiving push notifications from your Arlo Ultra camera, I have mentioned above that the development team is aware and is looking into the issue. When we hear any new information or update, we will be sure to update the community. We appreciate your patience and understanding.

Re: Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS

SuperZwu — Thu, 19 Sep 2019 03:41:35 GMT

@JessicaP - I hear what you say and again I want to mention that I would offer to install any beta-firmware or do more trial'n-error stuff if that helps your developers to find the issue here more quickly!

I'm a software developer by my own since around 20 years and I absolutely KNOW that some bugs are a pain to find especially if you can't reproduce them on your own developers-desk ...

That's all that's it from my side 🙂

If you still have any other questions feel free to send me a message, PM, eMail or whatsoever

Re: Arlo Ultra detecting motion but no recordings and NO PUSH NOTIFICATIONS

SuperZwu — Sun, 29 Sep 2019 09:13:27 GMT

Any updates here?
I just wanted to add that the notifications for leaving/entering the Geofencing Zone are working flawlessly

Re: No notifications and no recordings but motion detection is working

glennman — Sun, 29 Sep 2019 17:48:23 GMT

Same on IOS13! Maybe I Just didn’t notice it on iOS 12. Been thinking about getting my folks an Ultra system but the older reliable Arlo 2 or Netatmo competitor is looking better everyday and I don’t have monthly fees with Netatmo! I don’t intend to climb a tree all the time to resync. Who has time for this?