https://community.arlo.com/t5/Arlo-Ultra/Alro-Ultra-recordings-not-showing-in-library/m-p/1724286#M6352 I had this same error message last night around 10pm... or about an hour every time I tried to log into the app it said that message at the top of the screen on my iPhone XS Max...<BR /><BR />I’m pretty disappointed... just when everything seemed to be working near perfect after the recent SmartHub and Ultra Camera firmware updates (perfect other than my Pro 2 cameras are still doing the weird 15 second cloud recording- then freezing and sound continues for the remainder of the 2 minute recorded clip)....<BR /><BR />The new app comes out and it all goes to hell in a hand basket again. Same thing - Arlo Ultras not showing recordings in the web portal, cameras randomly showing as offline, geofencing that was working perfectly is now hit or miss and sometimes will not properly arm/disarm... <BR /><BR />ughhhh if it’s not one thing it’s another.... Wed, 11 Sep 2019 13:55:13 GMT Mjbeuke 2019-09-11T13:55:13Z https://community.arlo.com/t5/Arlo-Ultra/Alro-Ultra-recordings-not-showing-in-library/m-p/1724166#M6347 <P>I logged into Alro IOS app (not legacy) and got the following message:</P> <P>&nbsp;</P> <P><SPAN class="css-901oao css-16my406 r-1qd0xha r-ad9z0x r-bcqeeo r-qvutc0">"We are sorry, the database service is currently down. Please try again."</SPAN></P> <P>&nbsp;</P> <P><SPAN class="css-901oao css-16my406 r-1qd0xha r-ad9z0x r-bcqeeo r-qvutc0">Also, none of my videos are recording. I can see the motion detection icon turn orange in the app as well as the SD card recording icon turn orange but nothing shows in the library.</SPAN></P> <P>&nbsp;</P> Wed, 11 Sep 2019 03:42:33 GMT https://community.arlo.com/t5/Arlo-Ultra/Alro-Ultra-recordings-not-showing-in-library/m-p/1724166#M6347 del13r 2019-09-11T03:42:33Z https://community.arlo.com/t5/Arlo-Ultra/Alro-Ultra-recordings-not-showing-in-library/m-p/1724286#M6352 I had this same error message last night around 10pm... or about an hour every time I tried to log into the app it said that message at the top of the screen on my iPhone XS Max...<BR /><BR />I’m pretty disappointed... just when everything seemed to be working near perfect after the recent SmartHub and Ultra Camera firmware updates (perfect other than my Pro 2 cameras are still doing the weird 15 second cloud recording- then freezing and sound continues for the remainder of the 2 minute recorded clip)....<BR /><BR />The new app comes out and it all goes to hell in a hand basket again. Same thing - Arlo Ultras not showing recordings in the web portal, cameras randomly showing as offline, geofencing that was working perfectly is now hit or miss and sometimes will not properly arm/disarm... <BR /><BR />ughhhh if it’s not one thing it’s another.... Wed, 11 Sep 2019 13:55:13 GMT https://community.arlo.com/t5/Arlo-Ultra/Alro-Ultra-recordings-not-showing-in-library/m-p/1724286#M6352 Mjbeuke 2019-09-11T13:55:13Z