topic Re: 4K live not working in Arlo Ultra

4K live not working

Cwmmmm — Tue, 10 Sep 2019 02:15:39 GMT

I had ultra since it first came out and around that time my 4K live stream locally worked. Unfortunately for some reason the 4K live stream no longer works, I put the option on to on and all I get is regular live and no 4K action anymore. I’m on the same WiFi and the app and cameras and smart hub is all up to date. Please help

Re: 4K live not working

jguerdat — Tue, 10 Sep 2019 13:29:12 GMT

Have you rebooted both your phone and the hub? Reinstalling the appp may also prove useful.

Re: 4K live not working

Cwmmmm — Tue, 10 Sep 2019 15:49:46 GMT

Yes I’ve done both, reinstalled the app and have rebooted hub multiple times

Re: 4K live not working

JamesC — Tue, 10 Sep 2019 16:56:17 GMT

Cwmmmm,

Is Auto Zoom & Tracking turned off for that camera? Do you have more than one camera behaving this way?

JamesC

Re: 4K live not working

Cwmmmm — Tue, 10 Sep 2019 20:17:48 GMT

@JamesC I have two ultras and they are both doing the same by not streaming locally with 4k. And auto track and zoom is off

Re: 4K live not working

JamesC — Wed, 11 Sep 2019 16:17:28 GMT

Cwmmmm,

What is your network setup like? Is everything connected to one router or do you have different access points?

JamesC

Re: 4K live not working

Cwmmmm — Wed, 11 Sep 2019 20:23:11 GMT

Everything is setup to one and we’ve had the same amount of devices always connected even when the 4K live stream would work